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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://yourexclusivetours.com.au/accessibility-inclusion-statement/
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
We have not yet had the opportunity to transport a service animal but should we need to do so, we'd ensure that either ourselves, or or guests, had all necessary equipment to transport one safely and comfortably.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All tours are privately booked. We meet our guests at a prearranged time and we depart as soon as they are assembled. Should we need to wait for multiple couples within a single booking, we have the vehicle open and ready to go - guests can rest at any time.
In addition, the following further information can assist guests
All guests have access to our vehicle at any time. If they choose not to participate at a specific stop, they are welcome to wait in the vehicle. If there is a 2nd guide on the tour, they stay with the guest.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
We do not have a premsies with pathways. Where guests have mobility restrictions, we ensure that all tour stops are accessible to them.
We do not have a premsies with pathways. Where guests have mobility restrictions, we ensure that all tour stops are accessible to them.
We do not have a premsies with pathways. Where guests have mobility restrictions, we ensure that all tour stops are accessible to them.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
In addition, the following further information can assist guests
All vehicles have grab rails at the doors where steps are required to enter or exit.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
When these items are required by guests, we ensure that sufficient time and stops are made at premises with these facilities.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
4
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
As all tours are private, they are also highly customisable. Where we have guests with accessibility issues we vary the itinerary to ensure all stops are suitable to them.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
AUSLAN
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Please note re: above photos - we have included photos of our Sprinter vehicle as it's the largest and the one we're most likely to use in the event of carrying guests with accessibility aids.