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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides the following services for services animals:
We can provide the water for service animal during the tour
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Large print information sheets and registration forms
Our office reception area is fitted with standard white light bulb
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All meetings are highly encourage to be pre-booked
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
We are tour operator so all the pickup and drop off locations are based on customer request. Our drivers are ensure to pickup and drop off customers at the closest meeting place (if no accessible parking available)
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Our company does not have wheelchair accessible vehicle. However, we can rent the certified wheelchair accessible vehicle from registered business for transportation
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The accommodation provider used for overnight stops has been independently verified as accessible, please contact us for further information
The total number of wheelchair passengers that can be catered for at overnight stops are:
1
Guides
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Public sightseeing, shopping mall such as Westfield Carousel, DFO Perth, Hotels in Perth City area (with accessible room)
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is Not Applicable as we do not operate the dining spaces wide
There are procedures in place to avoid cross-contamination of food products
We do not provide dinning or catering service. It will be managed by restaurants that customers want to dine in. However, we assist to connect and update with restaurants for the dietary requirement and food allergy if customers requested. All take away meal will be stored and delivered in separate containers toa void cross-contamination
In addition, the following further information can assist guests
We do not provide dinning or catering service. It will be managed by restaurants that customers want to dine in. However, we assist to connect and update with restaurants for the dietary requirement and food allergy if customers requested