The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
The business has an emergency management and evacuation plan for guests with a disability
m0ywtadfEvacuation Level 1 IMG_20240912_134413
m0ywthg5Evacuation Level 4 IMG_20240912_134751
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business provides the following services for services animals: Not specified
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seating is available in Reception
In addition, the following further information can assist guests
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Local map
In addition, the following further information can assist guests
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
In addition, the following further information can assist guests
In addition, the following further information can assist guests
The bedrooms have the following facilities/amenities in place
There are 20 x 2 bedroom apartments rooms available to guests who use a wheelchair
Wheelchair bed is available in the Master Bedroom only, not the 2nd bedroom
m0yvo8q8master
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Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: As noted on our registration records we will have a staff member attend to assist with safe evacuation
Televisions are equipped with closed captioning capability
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
In addition, the following further information can assist guests
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
The width beside the toilet is Width is less - 250mm.
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
m0yvt4tj2nd toilet
m0yvypsybathroom layout
m0yvz16qensuite vanity
In addition, the following further information can assist guests
The following swimming pools, spas and waterparks amenities are available
The park map includes a step free route
m0yvu4hlDriveway entry to reception level
m0yvugdeEntry from garage to lobby
m0yvusy6lift entry
m0yvv0h0Seashells reception front entry
m0yvvgr1reception desk
m0yvvxhcpool entry
In addition, the following further information can assist guests