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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
The accommodation is self-check in and there is an evacuation plan in the welcome file inside the accommodation.
Communications
Our business offers the following alternative communication methods
Plain English
no
Guide Dog and Service Animals
The business provides the following services for services animals:
A service animal is able to accompany its owner where required.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests are provided with the code to their locked box to access their key and parking is right at the door so there is no waiting as they can come and go as they please in their own time.
In addition, the following further information can assist guests
As the guest is self-check in there is no reception or waiting area and they can access the key or lock it in the locked box if they are going to be away.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
There are no quiet spaces or period of time as the apartments are all stand-alone apartments and set up in home style.
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
There are no steps on any of the paths at the apartments.
In addition, the following further information can assist guests
Each apartment has its own parking which is at ground level and adjacent to the apartment.
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
The town houses have stairs but the cottage is a single level and has no stairs and is set up for people with limited mobility.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
The accommodation is set up for couples in a home-style accommodation, no public areas. They use their private accommodation facilities.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 kingbed room rooms available to guests who use a wheelchair
The cottage is set up for a couple or one guest whereas the townhouses are two bedroom downstairs and living area upstairs.
york cottage bedroom
Room Amenities
there is no wardrobe but there is a hanging rail and a bench
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
There are no wardrobes and the cleaning is only done after the guests have left so furniture is replaced for the next guests. There are no phones in the apartments as the guests always have their own which they also use as an alarm (phones and alarm clocks are things of the past!).
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a portable shower head on flexible hose
York-accessible-toilet
york-bathroom
In addition, the following further information can assist guests
The York cottage is set up for wheel chair access in the toilet and bathrooms and has a seat for the toilet and wheel in bathroom.