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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals: Service animals are welcome to travel in vehicles and attend all sites visited
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seating is available at the tour meeting point. Guests rest in the tour vehicle if they choose to opt out of walks.
In addition, the following further information can assist guests
We seek information about Special needs form our guests when they book. In the 24 hours prior to departure, we communicate with guests to check details recorded and respond to questions.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
The standard pick up location is at the Albany Visitor Centre close to parking for those with disability and ramped access to the front of the building. Guests must be able to step into the vehicles independently. To assist we provision a mobile step that reduces the lift from ground to the floor level of the vehicle. This can be used at ll times entering and exiting the vehicle. We supervise all guests entry and exit from the vehicle providing advice for safety and secure footing.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Commentary is provided as the vehicle is touring, out of the vehicle in the open air and inside venues. Voice amplification is provided in the vehicles. We encourage those who need to lip read to sit in view of the Tour Guide.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
We do not have capability to carry wheelchair reliant guests.
Step free routes clearly signed
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
Sme of the venues on tours have enclosed risers, some do not. Please ask.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests: Not specified
Lunch stop venues are accessible
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Electronic voice augmentation
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
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028_View to luggage area and guest_Albany_BUSYBLUEBUSTOURS_SABINE ALBERS_Albany Western Australia
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20230512_Albany Tours vehicle_BUSYBLUEBUSTOURS-Susan McCabe Albany Western Australia
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
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