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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Before any tour or event, our team conducts a visual inspection of all guest areas, entrances, and exits to confirm they are unobstructed and accessible. During tours, guides and support staff are trained to maintain clear pathways at all stops, camps, and accommodation sites, and to immediately remove or report any potential obstructions.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Pre-tour forms ask guests for all health requirements. Tour guide is briefed on these pre-tour.
The procedure for assisting guests who need assisted rescue is:
Tour guides are first aid trained.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
Prompt phone & email communication available
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
We are happy to comply with the needs of service animals.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Ventur Atlas ensures that guests with fatigue or other disabilities are supported and not disadvantaged by long wait times. We prioritise flexible scheduling, provide shaded rest areas, and offer seating during check-ins, briefings, and activities. Our staff are trained to recognise signs of fatigue and adjust the pace of experiences where possible. When needed, guests may rest in vehicles, air-conditioned areas, or accommodation facilities until departure or transfer times.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
We do not have a physical location
We do not have a physical location
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The accommodation provider used for overnight stops has been independently verified as accessible, please contact us for further information
The total number of wheelchair passengers that can be catered for at overnight stops are:
Depends on accommodation provider availability
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Mount Hart Wilderness Lodge - https://www.mounthart.com.au/ Cygnet Bay Pearl Farm - https://www.cygnetbaypearlfarm.com.au/ Horizontal Falls Seaplane Adventures - https://horizontalfallsadventures.com.au/ Cable Beach Resort and Spa - https://www.cablebeachclub.com/
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
n/a as meals are provided from third party suppliers
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Ventur Atlas works closely with a range of experienced third-party suppliers who operate accessible tourism experiences where possible. Many of our travel partners, including seaplane, helicopter, and 4WD tour operators, are able to accommodate guests with limited mobility, hearing, or vision impairments on a case-by-case basis.While our itineraries are adventure-based, we strive to ensure that guests of all abilities can enjoy sightseeing, cultural experiences, scenic flights, wildlife viewing, and accessible accommodation options at key locations such as Broome, Cygnet Bay, and Mount Hart Wilderness Lodge.Our team provides personalised pre-travel consultations to assess individual accessibility requirements and adapt itineraries where possible.
The equipment utilised to make the activities available are:
We utilise a range of supportive equipment and resources through our suppliers to assist guests with disabilities, including:Step stools and handrails for safe vehicle and aircraft entry.Ground crew or guide assistance for boarding aircraft and vehicles.Accessible accommodation rooms and bathrooms at select partner lodges.Communication assistance tools (written itineraries, visual aids, or staff briefings) to support guests with hearing or cognitive impairments.Our team ensures suppliers are briefed on individual needs before departure to make the necessary arrangements in advance.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Due to the remote and rugged nature of the Kimberley region, some activities have limited accessibility. Terrain, aircraft design, and environmental conditions may restrict participation for guests with certain mobility impairments.Activities not suitable for some people with disabilities include:Remote hikes, gorge walks, and water-based activities that require uneven or unpaved access.Helicopter or seaplane transfers that require stepping into confined cabins or over pontoons.4WD off-road tours on rough terrain where accessible vehicles are not available.Where an activity is not accessible, we can offer alternative sightseeing or cultural experiences to ensure an inclusive and enjoyable journey.