-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
-
ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
-
COMMON AREAS
- Play Spaces
-
FOOD AND DRINK
- Dining Spaces
-
ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Adventure
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service dogs allowed are able to enter all indoor spaces
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Plenty of seating available in public areas
In addition, the following further information can assist guests
Plenty of seating available in public areas
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests
No intercoms at the property.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
In addition, the following further information can assist guests
Property is all one level.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
In addition, the following further information can assist guests
No Specific area but lots of outdoor space
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
Lot of outdoor space with seating. Plenty of natural light.
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
No Steps at property, all one ground floor.
No steps at property.
In addition, the following further information can assist guests
All ground floor.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
No steps at property.
Ramps
Ramps have the following amenities are in place
There are ramps.
Long ramps (more than 10m) are 1:20 or less
In addition, the following further information can assist guests
Ramp located for access to the accessible room for easy entry and another to gain entry to the dialed toilet.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Disabled toilet is located at the Emu Campground.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
Dove 11
Room Amenities
No wardrobe in room.
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
In addition, the following further information can assist guests
Rooms are cleaned with White vinegar spray. No wardrobe or luggage racks.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
Dove 11 bathroom
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
Seating is provided in or around the play space
Oval
Sandpit
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
Segregation of Food TypesRaw and cooked foods are stored separately at all times.Colour-coded chopping boards, utensils, and containers are used for different food groups (e.g., raw meat, poultry, seafood, and ready-to-eat foods).Cleaning and SanitisationAll food preparation areas, equipment, and utensils are cleaned and sanitised before and after use.Cleaning schedules are maintained and documented to ensure compliance with hygiene standards.Personal HygieneStaff are trained in proper handwashing techniques and must wash hands between handling different food types.Gloves and aprons are changed between tasks to prevent cross-contact.Storage and HandlingFood items are stored in sealed, clearly labelled containers.Refrigeration and dry storage areas are organised to prevent raw foods from coming into contact with ready-to-eat items.Training and MonitoringAll food-handling staff complete regular food safety and hygiene training.Supervisors conduct routine checks to ensure cross-contamination controls are followed.Allergen ManagementAllergen-containing ingredients are clearly identified and stored separately.Equipment and surfaces are thoroughly cleaned before preparing allergen-free meals.
There is a sample menu available online
Sample menu is available here -
https://www.cheelaplains.com.au/wp-content/uploads/2025/09/DINNER-MENU-Sept-15th-to-._.pdf
Cafe entrance
Cafe
Cafe2
In addition, the following further information can assist guests
2 doors of entry.
Adventure activities
The adventure activities have the following facilities/amenities in place
In addition, the following further information can assist guests
No adventure activities offered at this point.