-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
-
FOOD AND DRINK
- Dining Spaces
-
EVENTS
- Events
to view the full report.
Overview
General
Food & Drink
Events
Business Overview
The business has the following products/services available
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://fleurieufoodandwine.com.au/inclusive-experiences/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Fleurieu Food and Wine welcomes accredited assistance animals. For food safety and workplace safety reasons, assistance animals are not permitted in active food preparation zones or near cooking equipment. We will always make reasonable adjustments so guests can participate safely, including appropriate workstation placement or the use of a companion for hands-on tasks.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have waiting spaces in all venues and can provide an early arrival for guests with accessibility needs. As we have only small classes and a specific start time there is no associated wait time for any guest.
In addition, the following further information can assist guests
Guests are very welcome to arrive up to 15 minutes before the scheduled start time to settle in comfortably. This time can be used to:Familiarise yourself with the space and layoutFind seating or your workstationMeet the host and ask any questionsPosition mobility aids or assistance animalsGet comfortable with noise, lighting and activity levelsClasses will still commence at the advertised start time, and arriving early is optional.If you have specific access or comfort needs, we encourage you to let us know at the time of booking so we can prepare the space appropriately.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Information on each venue is available on our website https://fleurieufoodandwine.com.au/inclusive-experiences/ if you have any specfic questions please reach out to discuss your requirements.
Entry
The business has the following amenities/systems in place for entry
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Pleaes be aware that Fleurieu Food and Wine operate out of multiple venues. We can provide you detailed information on the venue accessibility as required. In some instances we may recommend selecting an alternative venue for your session due to the historic nature of some of the venues. We are actively working with all venues to maintain and improve accessbility.
Lifts
In addition, the following further information can assist guests
All venues we currently work with are single story and do not have or require lifts.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
In some instances accommodation for our class space and set-up may be required to accommodate for all needs of all guests. Understanding your requirements helps us make sure all guests are catered for on the day.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
With sessions no larger than 24 people we are able to accommodate needs by how we set-up and place our guests in the environment. We have assistant presenters to provide more support and we can place guests in a quiet place or closer to the presenter as required. In some classes the equipment used can also be modified to assist a guest.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
All our venues have direct flat access no steps
no steps required for access
In addition, the following further information can assist guests
Addtional venue information is available at https://fleurieufoodandwine.com.au/inclusive-experiences/ Please reach out to discuss if you have any further questions.
Steps
Steps
In addition, the following further information can assist guests
All venues are wheelchair accessible or have a ramp provided to access the class spaces
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
In addition, the following further information can assist guests
The only venue that requires ramp access if Bungala House which has a small step up to the cooking area. We have a temporary ramp that is fitted during the class as reqruied.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
All venues have Accessible toilets except Bungala House where at this stage a guest will need to be able to access and us the portable toilet. There are plans in place to install a longer term and more accessible option at this venue.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Fleurieu Food and Wine aims to be inclusive and can accommodate many dietary requirements across our classes where the format allows. Some classes are ingredient-specific and cannot be modified, such as cheese-making classes which require dairy.Vegetarian alternatives are available for selected classes, including our Steak Masterclass, when requested at the time of booking.Due to shared cooking spaces, equipment and ingredients, we cannot guarantee an allergen-free environment. Guests with severe allergies or anaphylaxis should contact us prior to booking to discuss suitability.All dietary requirements must be advised at the time of booking.
In addition, the following further information can assist guests
Your comfort and safety are important to us. If you have accessibility, dietary or support requirements, we encourage you to contact us before booking or ahead of your class so we can talk through your needs and prepare the space appropriately. We are always happy to have a conversation and help you decide if an experience is the right fit.
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
In addition, the following further information can assist guests
Your comfort and safety are important to us. If you have accessibility, dietary or support requirements, we encourage you to contact us before booking or ahead of your class so we can talk through your needs and prepare the space appropriately. We are always happy to have a conversation and help you decide if an experience is the right fit.