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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: doors out to carpark
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The evacuation point is clearly marked by a sign with raised letters or braille
The business identifies guests who need additional assistance should an emergency occur by: On check in identified and recorded in booking system
The procedure for assisting guests who need assisted rescue is: Help remove from the room
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Guide Dog and Service Animals
The business provides a toilet area for service animals
The business provides the following services for services animals: Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A tablet with text to voice or pen and paper at reception to aid in communication
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: N/A
In addition, the following further information can assist guests
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Internal Spaces
Clear and unobstructed routes through and between buildings
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
Public areas
The public areas have the following amenities in place
Seating
In addition, the following further information can assist guests
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is: 600mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
Where steps are present are there three steps or less
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Not specified
Room Amenities
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
Openings are a minimum of 750mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
In addition, the following further information can assist guests
Bathrooms
The bathrooms have the following facilities/amenities in place
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 670mm.
The width beside the toilet is 250mm.
There is 1200mm mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 410mm.
A door is fitted to the shower
In addition, the following further information can assist guests
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests