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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- External Paths
- Steps
- Ramps
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
It's the only doorway in and out and therefore it can never be blocked or obstructed.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Pre-arrival information asks if the reservation has any accessibility requirements.
The procedure for assisting guests who need assisted rescue is:
Staff or accompanying guest to assist if required in the event of an emergency.
Guide Dog and Service Animals
The business provides the following services for services animals:
Legally documented service animals are allowed on site. We are a pet free site so unfortunately no additional services are available for service animals.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A familiarisation tour
Keys are available for each guest
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Self check in
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No steps are present on any paths
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
Our accessible villa is single level. Villas 2-4 have a raised section with 3 steps. These villas are not suitable accessible bookings
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
In addition, the following further information can assist guests
A threshold ramp will be in place for any accessible booking that requires it.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Not specified
accessible
Room Amenities
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
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