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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
It is noted on our daily manifests
The procedure for assisting guests who need assisted rescue is:
A guide will be nominated on the day to assist
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
We can not provide accessibility for dogs. It would not make sense for someone to do our tours swimming with whale sharks if they can't see
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Wait times are not an issue for us
In addition, the following further information can assist guests
Please contact our office and we would be happy to discuss any questions you may have
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
The above questions are irrelevant. We pick all guests up from their accommodation.
Entry
The business has the following amenities/systems in place for entry
In addition, the following further information can assist guests
The above is irrelevant. We will pick you up from your accommodation
Lifts
In addition, the following further information can assist guests
There are no lifts on our boats
Internal Spaces
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
In addition, the following further information can assist guests
As our tour is on a boat there is limited space and no quiet space available
Public areas
The public areas have the following amenities in place
In addition, the following further information can assist guests
Please contact our office so we can assist you with making a decision on whether this tour is suitable.
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
We are on a boat, there are no paths
In addition, the following further information can assist guests
Please contact our office so we can assist you with making a decision on whether this tour is suitable.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
Please contact our office so we can assist you with making a decision on whether this tour is suitable.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is We are on a boat so there is no disabled toilet wide
There is N/A mm beside the toilet
There is N/A mm of clear space in front of the toilet
The height of the toilet seat is: Standard height.
In addition, the following further information can assist guests
Please contact our office so we can assist you with making a decision on whether this tour is suitable.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
2
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
In addition, the following further information can assist guests
You will need to be able to access a tender vessel via a boat ramp and be able to swim unassisted