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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
The business identifies guests who need additional assistance should an emergency occur by:
Additional needs are identified in booking form
The procedure for assisting guests who need assisted rescue is:
Vehicles & staff dispatched for rescue to be capable of transporting guests and equipment
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
No facilities available as part of standard service.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are no wait times
In addition, the following further information can assist guests
Please let us know of any access/assistance requirements at time of booking.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Please let us know of any parking requirements at time of booking as rides depart from many locations
External Paths
External paths of travel
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
We operate on gravel roads
In addition, the following further information can assist guests
Gravel cycling operates on uneven, unsealed surfaces
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
Where possible cycling routes will start in a location near accessible public toilets
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Where possible cycling routes will start at a location with toilet facilities, but once on course there are no facilities.
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
There is no fixed list of businesses visited - routes are developed for each guest. Businesses are chosen based on guest requirements.
In addition, the following further information can assist guests
Please advise any accessibility requirements so we can select businesses that support your needs.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Cycling routes are developed to allow access by hand cycles. The distance, width of roads and gradient can be chosen to suit specific needs.
The equipment utilised to make the activities available are:
Guests are required to bring their own cycling equipment. Routes are provided via the Ride with GPS which has voice navigation, interactive maps, and cue sheets which can be printed.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Scheduled rides or tours will encounter difficult terrain and guests wishing to join must have the equipment and skills required to participate.
In addition, the following further information can assist guests
Please get in touch with Wilderide if you have any additional access requirements. Guests requiring an attendant in order to participate can provide details of their Companion Card at time of booking.