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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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ATTRACTIONS
- Attractions Basics
- Zoos and Wildlife Parks
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COMMON AREAS
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Attractions
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.jurienbayoceanic.com.au/
Our website meets WCAG 2.0 accessibility standards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals are able to board our vessel and enter the marine park areas whilst remaining onboard. We provide a free of charge ticket for a supporting worker to assist with the service animal if the client wishes to enter the water. Water, bowls, mats are accessible in our dive centre and on board. Additional staff may be on board to assist and ensure a great experience.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We opened our dive centre to aid with tour check-in. Making for a much easier, quicker and comfortable process. We ensure adequate staff is available at all times so each client has our attention. Seating, tables, and water is available in our check in area. Our tours operate with small groups.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
The width of the smallest corridor is:
850mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
Not applicable
Any paths having steps are clearly identified as non-wheelchair accessible
Steps
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Commentary is available in written format
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Accessibility is tide dependent
Departure Jetty
Embarking area
Zoos and Wildlife Parks
Additional Information from the business
Guide and service animals should observe the following rules:
Service animals are able to remain on the vessel whilst in the Jurien Bay Marine Park. They are not able to enter the water.
A secure area with shade and water for service dogs is available
Upper platform vessel
Check-in
Entrance
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Entrance (2)
Departure Jetty
Accessible Toilet
Toilet and Change Room Facilities
Back View
Car park view
Embarking area
Staircase to upper viewing platform
Water Entry
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
We are committed to making our tours as inclusive and accessible as possible.
- Floatation Devices: Safe life saving recognised floats. Allowing guests with lower swimming ability, physical disabilities or certain mental health conditions to confidently join the experience
- Supportive Crew: Trained to provide extra support, both in and out of the water. Attentive to guests who may require additional assistance. Additional crew members for added support. 1:1 ratio where required.
-Small Group Sizes: Smaller group number to allow for a more personalised experience and to support guests who may need it.
- Boarding assistance: Procedures in place to supporting boarding. While our vessels may not be fully wheel chair accessible due to the logitics of the boat harbour and DOT jetties, our team offers physical assistance during boarding and disembarking the vessel.
- Clear communication: We provide step by step briefings and are present from start to finish to assist.
Our team go above and beyond to support our clients and provide an inclusive experience.
The equipment utilised to make the activities available are:
Surf live saving buoys: Lightweight, wide and easy to grip, designed for comfort and stability, towed by our guides, recognised by surf life saving Australia.
Full Length Wetsuits: Buoyancy and thermal control. Particularly beneficial for those who tire easily.
Water entry area: Large wide platforms, railing over stairs so passengers are able to ease down to enter the water, and pull themselves up to exit if possible.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Vessel Access: Due to the design of the service jetties in the Jurien Bay Boat Harbour (as well as tide changes) we are sadly limited with our vessel accessibility and it is an issue we are working on with Tourism WA. Boarding requires the ability to step up and down a less than 3 steps (depending on the tide) with assistance. There are handrails and assistance available, but mobility is necessary for safe boarding at this time.
In-water participation: Our in-water experiences may not be suitable for all guests. Guest must be able to use a floatation device, be able to enter the water via a marlin board and railed ladder, be able to understand and follow safety instructions.
We encourage all guests to contact us prior to booking if they or someone in their group has a disability. This allows u to discuss specific needs, access suitability, and provide honest recommendations to ensure a safe and enjoyable experience.
Water Entry
Staircase to upper viewing platform
Marlin Board Entry
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