ATIC Accessibility

Please click on the left-hand menu
to view the full report.

Overview

General

Food & Drink

Business Overview

The business has the following products/services available

Food and Drink

Our business caters for the following disability types:

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
To ensure exit access is always free and clear, staff regularly inspect and keep all pathways and exits unobstructed and avoid storage or furniture placement in these areas. Clear signage and routine checks during service help maintain safe and accessible evacuation routes at all times.

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The business identifies guests who need additional assistance should an emergency occur by:
The online booking form has a field to collect information about any special needs a customer may have. Daily staff briefings alert the team to these particular guests and where they will be seated.

The procedure for assisting guests who need assisted rescue is:
In an emergency, staff calmly assist guests with special needs by using clear communication, guiding them to accessible exits, and following pre-assigned roles—while ensuring the safety of all patrons through coordinated and inclusive evacuation procedures.

Communications

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides the following services for services animals:
Guide dogs are warmly welcomed at the PumpHouse Kununurra; however, we kindly ask that guests care for their assistance animals during their visit, as we do not have a secure shaded holding area. Our outdoor deck area is dog-friendly and a great spot to relax with your companion.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

There is no reception area at the restaurant and no forms to complete. Guests are seated at their table as soon as they arrive.

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests are shown to their tables as soon as they arrive.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Level or ramped access from the car park to the entrance

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

In addition, the following further information can assist guests

Please note that there is a drop off area close to the entrance with flat slip free access, however access from the parking area is a gravel surface.

Internal Spaces

Clear and unobstructed routes through and between buildings

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

External Paths

External paths of travel have the following amenities are in place

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

In addition, the following further information can assist guests

Immediate access to the restaurant has a flat smooth boardwalk, however the walking area from the car park to the entrance is uneven gravel with a slight slope towards to entrance.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1100mm mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Gluten free (celiac)

Lactose free (dairy free)

Low potassium

Low sodium

Nut free

Vegetarian

Vegan

There are procedures in place to avoid cross-contamination of food products

To avoid cross-contamination of food products, the restaurant follows strict procedures:Separation of Food Types: Food for specific allergens are prepared on separate counters, with designated containers and shelving to prevent contact. Allergen-containing ingredients are clearly labeled and stored away from other items. All stations and utensils are cleaned and disinfected after use and gloves replaced.Dedicated Equipment: Separate cutting boards, utensils, and preparation areas are used for raw meats, vegetables, and allergens. Cleaning and Sanitising: All surfaces, tools, and equipment are thoroughly cleaned and sanitised between tasks, especially when switching between different food types. When prepared food is moved to the plating area, the Chef ensures that the allergen plate dos not come into contact with any other plate or is handled by anyone that has been in contact with other foods. Staff Hygiene: Staff are trained in proper handwashing techniques and must wash hands and change gloves between handling different food items.Training and Monitoring: Regular staff training and routine checks ensure procedures are followed consistently to maintain food safety and prevent cross-contamination.

There is a sample menu available online

Sample menu is available here -
https://pumphousekununurra.com.au/wp-content/uploads/2025/02/PumpHouse-Sunset-Share-Plates-2025_web.pdf / https://pumphousekununurra.com.au/wp-content/uploads/2025/02/PumpHouse-Dinner-Menu_2025_web.pdf / https://pumphousekununurra.com.au/wp-content/uploads/2025/02/PumpHouse-Dessert-Menu-2025_web.pdf / https://pumphousekununurra.com.au/wp-content/uploads/2025/02/PumpHouse-Kids-Menu-2025-A5.pdf