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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Route Planning
- Guides
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
The gates are always clear to open, prams and walkers are folded up and stored towards the back of the boat.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Customers can add notes at the time of booking. We also count and greet every passenger coming onto the boat the staff will be aware of any limitations of customers.
The procedure for assisting guests who need assisted rescue is:
Someone will assist them getting a life jacket on if there was a serious emergency. If it is minor staff can accompany them off the boat the same as we do when they board.
Communications
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides the following services for services animals:
Service dogs are welcome
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The boat is only at the jetty for 15 minutes for boarding between cruises. If they have a pre purchased ticket it doesn't take longer then 10-15 minutes to board every passenger.
In addition, the following further information can assist guests
We send out reminder emails before guests attend if they pre book they will have information on where we are located and how to find us. This information is also available on our website.
Car Park and Access amenities
The business has the following Car Park and Access amenities
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests
There are two disabled parking bays on the foreshore close to the departure jetty and a loading area that could be used as a drop off spot.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Crew talks live with a microphone and there are speakers located on the boat.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
The width of the smallest pathway is:
600mm
There 3 successive steps or less on any path or at any doorway
The steps we have are inside a toilet and the boat is not wheelchair accessible.
In addition, the following further information can assist guests
We have guests attend with walkers if they are able to take a few assisted steps to a seat we can them help them off and store the walker collapsed during the cruise.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
In addition, the following further information can assist guests
The entire boat is a flat deck where customers access apart from the toilet where you have to step down.
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
The toilet has a 3 steps to get down.
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Arial view of jetty
Ariel view of the seating
From the foreshore down the jetty ramp to boat
Step onto boat from jetty
view of boat at jetty
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
We collect food only it is delivered straight to the boat and we hand it out in boxes to each customer.
In addition, the following further information can assist guests
It is a fish and chip lunch cruise we can request it to be gluten and celiac free but they say there can still be traces.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is 800mm but the pathway is only 600mm wide
There is an accessible toilet close by that is open during our business hours
Our business caters for the following dietary requirements
Gluten free (celiac)
There are procedures in place to avoid cross-contamination of food products
The only cruise that includes food is the 90 minute scenic lunch cruise that operates once a day outside of school holidays. We can offer people a ticket that doesn't include the lunch option if they have specific dietary needs.
There is a sample menu available online
Sample menu is available here -
https://pirateshipmandurah.com.au/boat-cruises/fish-chips-lunch-cruise
Bench style seating with food on lap or next to you on the seat
Collecting food from Sharky's in the marina
Collecting food which will then be passed out
In addition, the following further information can assist guests
Cruises that don't include food below Our 45 Minute Pirate Cruise 1.5 Hour Sundowner Cruise Christmas Lights cruise Guests are welcome to brings snacks and drinks aboard 90 minute scenic lunch cruise departing 12pm midweek outside of school holidays includes battered fish and chips for adults and chicken nuggets and chips for kids. There is also a option to purchase a ticket with out food and bring your own lunch.