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Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Limited mobility
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Vehicle exits are clear as required by law
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
participation decleration, rezdy booking notes prior to tour day
The procedure for assisting guests who need assisted rescue is:
Those requiring assistance are attended to first by guides
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
seating, clear communication on duration times and itinerary,
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
n/a
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
none vehicles have wheelchair lifts or ramps
none vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
none
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
due to the wild National Park environment in which we operate we find it challenging to offer accessible options during this time.
Guides
Use of clear/simple English
Marine
Accessibility is tide dependent
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
kayaking, surfing.
The equipment utilised to make the activities available are:
bus handrails.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Depending on the disability we need to be mindful of the physical nature of the tours and activities we operate in regards to disabilities and suitability
