The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
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The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
The business has an emergency management and evacuation plan for guests with a disability
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals: Not specified
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: During peak periods additional staff are available for serving guests and seating is located in reception ares
In addition, the following further information can assist guests
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Local maps are available and verbal directions
In addition, the following further information can assist guests
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
In addition, the following further information can assist guests
In addition, the following further information can assist guests
The bedrooms have the following facilities/amenities in place
There are 1 x 2-bedroom / 2 bathroom rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
The Apartment has 2-bedrooms but only 1-bathroom has accessible features suitable for a wheelchair
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Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: Booking and registrations records are noted at the time of checkin. A Staff member will be allocated attend to assist with evacuation.
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
In addition, the following further information can assist guests
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
In addition, the following further information can assist guests
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests