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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ATTRACTIONS
- Attractions Basics
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COMMON AREAS
- Parks and gardens
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Attractions
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
Visual inspection by staff
The procedure for assisting guests who need assisted rescue is:
First Aid plan involves use of site wheelchair
Communications
An accessibility guide is available on the website
https://www.treetopwalk.com.au/accessibility
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
Unrestricted entry to Tree Top Walk and Ancient Empire Trail
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Staff assistance available when purchasing tickets.
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seating and wheelchairs are provided.
In addition, the following further information can assist guests
Open arrival area.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Two Acrod parking bays.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Wheelchair accessible entry.
Lifts
In addition, the following further information can assist guests
N/A
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
Wheelchair accessible areas.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
Seating provided.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests
Accessible guided tours.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
Paved pathways and timber decking.
Steps
Steps
There are steps.
In addition, the following further information can assist guests
Small trail area includes steps.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Wheelchair accessible ramps.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 2300mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The height of the toilet seat is: 490mm.
In addition, the following further information can assist guests
Toilet located near ticket entry.
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
AUSLAN
Use of clear/simple English
Correct pronunciation for lip readers
Attractions Basics
A park map is available here:
https://www.treetopwalk.com.au/_files/ugd/f09e6f_51da521a5fd24e1082922679020205e5.pdf
Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
There is a step free map
This map is available online
https://www.treetopwalk.com.au/_files/ugd/f09e6f_6de94266eab5487da01f900e1631ec05.pdf
The park or garden contains sensory experiences
Accessible picnic tables
The park contains an observation deck or tower
The observation deck or tower has level or ramped access
The observation deck provides a clear view through the safety railing
Edge protection is provided
Acrod Parking bays
Ticket + Retail Shop Entry
TTW Entry Gate
Exhibit Entry + Bench Seat
Acessible Bench Seat
Free-use Wheelchair
Accessible Toilet
Picnic Table
Ancient Empire 1
Ancient Empire 2
Ancient Empire 3
In addition, the following further information can assist guests
Tree Top Walk and Ancient Empire Trail designed to wheelchair accessible.
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
A handrail is available and at 865-965mm in height.
The handrail is continuously graspable along entire length at least one side.
AE Stairs 1
AE Handrails
Adventure activities
The adventure activities have the following facilities/amenities in place
Additional Information from the business
The following activities are available to people with a disability:
Free guided tours and forest talks are available. Forest by Night guided tours are also available in our school holiday activity programs.
The equipment utilised to make the activities available are:
Wheelchairs are available for use.
The following limitations apply to participation, including those activities that are not available to people with a disability:
No limitations to guided tours, forest talks and Forest by Night guided tours. School holiday activities with restricted access due to the nature of the terrain are: Bug Hunt, Geo Walk, Spring Flower Walk, Kids on the Beach.