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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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COMMON AREAS
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Visibly checked as part of customer care.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits that include stairways have emergency stair travel devices available.
Exits including stairwells, have bright edges used on the steps.
The business identifies guests who need additional assistance should an emergency occur by:
Speak to them prior to booking and note clearly on manifest that is seen by pilots and crew, so they are able to be identified during check in process.
The procedure for assisting guests who need assisted rescue is:
The procedure for assisting guests who need assisted rescue is: Reassure, check and monitor guest, confirm safe landing zone with crew access for support vehicles, assist guest into proper landing position and notify ground crew of expected assistance needs including contacting emergency services if needed, use equipment (steps, extra crew) to disembark guest, provide first aid if needed.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides the following services for services animals:
We are not a business that is able to cater for service animals at this time. We are exploring lots of accessibility options at present however.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
We meet our passengers in Dome, Northam very early in the morning. Check in is done online prior and then verbally on arrival. Pilots provide a verbal brief. We gather information about individual passenger needs prior to meeting and cater specifically as/where necessary.
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have seating in meeting venue and passengers are welcome to be seated in transit vehicles or on a step during set up and/or pack away of balloon.
Cognitive Impairment Support
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
We offer a transfer service from Perth and also details for train.
Kerb ramps are in place where a pavement or walkway needs to be crossed
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
We are working outdoors for most of the time.
We meet at Dome, Northam where some of this is applicable but experience is from different locations, often uneven paddocks.
Steps
Steps have the following amenities are in place
There are steps.
Where steps are present are there three steps or less
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Unsure sorry. Part of Dome Northam where we meet our passengers. No facilities again before returning for breakfast. mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
We have toilets at the meeting place and when we return for breakfast. There are no toilet facilities during ballooning experience itself.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None at present vehicles have wheelchair lifts or ramps
None at present vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
None at present although we have had plans drawn up and are actively exploring options.
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Hot air ballooning is more 'soft adventure' and once in the air a very gentle experience. We can cater for people who are vision or hearing impaired and generally situate these people next to our pilot to ensure they benefit through using other senses...listening to stories, descriptions of the experience, feeling the warmth of burners above etc. We cater for older people and children over the age of 6.
We listen to individual needs and best cater if/when it is safe to do so and in the best interest of all involved in the experience.The equipment utilised to make the activities available are:
We use steps and experienced staff and ensure communication is clear prior, during and following experience.
The equipment utilised to make the activities available are:
We use steps and experienced staff and ensure communication is clear prior, during and following experience.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Due to the nature of ballooning and the sometimes rough and uneven terrain we launch and land from, the need to climb in and out of the basket and sometimes a bit of a bump on landing hot air ballooning is not for everyone. Some people will also not like being confined in a basket with other people for up to an hour or more in the air. It is best to talk through needs with one of our staff to see what might be possible.