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Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Our tours are small groups or up to 12. We do a 30 minute safety induction and as this is an adventure experience it would be difficult to ensure this.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
In addition, the following further information can assist guests
We usually leave from a beach or boat ramp depending on the vessel. Parking is on the beach for beach launching and would not be suited for the majority of accessible visitors unfortunately.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
if we were too have hiring impaired guests we could create a written script and will look at doing this to add to our tool kit.
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
We are on the beach - drive onto beach to launch and park.
beach
Step free routes clearly signed
In addition, the following further information can assist guests
As we launch from the beach there are no signs as such but is very clear where you go as you can only go to the beach.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
No traditional steps, however the ski and boat you have to step on and put one leg over the other side of your seat so need good mobility
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Guests only disembark from their own vehicles at the start point of our jetski and boat tour
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Accessibility is tide dependent
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Adventure activities
The adventure activities have the following facilities/amenities in place
In addition, the following further information can assist guests
At this stage as an owner operator of marine craft I do not have the capacity. As I grow my business and get more staff this is something I will offer when I have some capacity. Private charters for the vessel are also welcomed to enquire and we will always make sure we seek some additional assistance for special requested bookings.
