-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Ramps
- Public Toilets/Adult change facilities
-
TOUR OPERATORS
- Route Planning
- Guides
-
ADVENTURE ACTIVITIES
- Adventure activities
-
EVENTS
- Events
to view the full report.
Overview
General
Tour/Transport
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
IMG_9584.JPG
IMG_9583.JPG
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://sa-ebikes.com.au/about/accessibility/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Written communication if hearing impaired
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
If staff are made aware, guests with fatigue will be assisted as rapidly as possible.
In addition, the following further information can assist guests
Access to the Visitor Centre (VIC) hire hub is step free (either externally from the carpark or via the main entrance to the visitor centre, exiting through the tower room. If visitors are using the VIC deck area for coffee/meal, there are ramps (see photos) from this area to bypass a single step down to a lower seating area beside the deck. The toilet facilities for the VIC are just inside the main entrance, have step free access, and are wheelchair friendly. Access to the Shirvington Hire Hub is step free directly from the carpark. The cellar door entrance at Shirvington is step free, as are the toilet faclities (see photo). Access to the Oxenberry Hire Hub is step free directly from the carpark. The cellar door entrance has a small step which can be transformed into a step free entrance if staff are notified, as a temporary ramp can be deployed. The toilet facilities are inside this area. Beresford has 2 pavilions. The Vale Restaurant at the top of the hill has step free access from the wheelchair accessible carpark by the entrance (see photo) and has wheelchair accessible toilet facilites. The Tasting pavilion on Blewitt Springs Rd is the site of the hire hub. There is step free access from the capark to the hire hub, the cellar door, and the toilet facilities (see photos). Familiarisation tour can be arrnaged to provide visitors with any further information required regarding access at any of our hire hubs.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Closest bus station is immediately adjacent to the entrance to the Visitor's Centre where we are located
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
In addition, the following further information can assist guests
Oxenberry Farm have a temporary ramp to provide step free access to the cafe restaurant and toilet facilities.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
TukTuk_Shannon_16600x1200jpeg
ramp VIC backdeck.JPG
ramp_VIC_to_party_area.JPG
VIC accessibile entrance 4284x5712 5.1MB.JPG
Beresford paths.JPG
Beresford entrance tasting.JPG
Beresford restaurant disabled park.JPG
Beresford braille toilet sign.JPG
Oxenberry disabled parking portrait.JPG
Oxenberry toilet door portrait.JPG
Oxenberry toilet interior portrait.JPG
Beresford tasting pavilion facilities.JPG
accessible toilet facilities at Shirvington.JPG
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
McLaren Vale Visitor Information Centre: https://mclarenvaleeventcentre.com.au/ Shirvington Wines: https://www.shirvington.com/ Oxenberry Farm Cafe: https://oxenberry.com/
In addition, the following further information can assist guests
Oxenberry Farm Cafe - entrance to the cafe has a 10cm step, there is a temporary ramp that can be deployed to create a step free entrance if required.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
eBikes, eTrikes, eTukTuks, each with hire or guided tour
The equipment utilised to make the activities available are:
eBikes options include cargo ebikes to carry passengers behind, trikes that some guests may find more stable if they have balance issues.
The platform etrike has facility to securely carry a wheelchair and passenger in front of the rider.
Sitting in the back of aTuktuk is an option for people unable to ride bikes. The side arm of the tuktuk seat is removable allowing transfers across from wheelchairs, however the wheelchair itself would not be carried on the tuktuk.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Guests using ebikes must be able to safely ride the ebike, including consideration of ability to balance, co-ordination to operate the ebike and vision to ensure they do not put themselves or others in harm's way.
.jpg)
Platform bike (1)
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
A low height lectern is available
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
The event is outdoors
Seating is at regular intervals
Side shows, activities etc. are accessible
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
Quiet rooms, marquees or spaces are available