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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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COMMON AREAS
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Overview
General
Common Areas
Business Overview
The business has the following products/services available
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
Magnifiers
Written Material on hand, verbal communication on site, multiple languages available on site, access to computers to assist with communication
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
Community Communication Boards available at service desks and in community around Busselton
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
Unimpeded access, dog water bowl, clear and wide access through the centre
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
We have adjustable hight information desks available to visitors and there is no paperwork to fill out
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Bench style seating available on veranda outside of building.
Bench style seating available in front foyer of building
Bench style seating available in back foyer near public toilets
In addition, the following further information can assist guests
Bench style seating available on veranda outside of building. Bench style seating available in front foyer of building Bench style seating available in back foyer near public toilets Additional stool seating available at Information Desks upon request
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The public transport services available are:
We provide information for guests visiting the Region, including town maps and guides, lists of accessible tourism sites and lists of accessible accommodation providers. The town map advises where the public bus stops sits and we guide visitors to visit the Transregional website for more information about their accessible services.
In addition, the following further information can assist guests
The Visitor Centre sits on the Busselton Foreshore in a public space surrounded by the Busselton Jetty, The Goose Restaurant & Shelter Brewery. Parking and accessible access to this space is available via the public car parks. See: busselton-parking-map Public Loading Zones are also available closer to the building and can be used as a 'drop off area' to be closer to the building. *Please note - the public space does have railway tracks that run through the space. They are not raised and can be moved over via walker, wheelchair etc. but there are uneven surfaces on the ground.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Front Building Doors are propped open while building is open/ operational. Doors into the Visitor Centre are Automatic and will open and close with approach.
Lifts
In addition, the following further information can assist guests
Single storey premises - no elevator
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
The Visitor Centre is also a retail space. There is a shop with displays and items all around. There is ample room in paths through centre for prams, wheelchairs, mobility scooters, walkers and white canes.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
TV and Video Displays are image only and do not verbally communicate information about the Region. Seating is available outside, in foyer and near public toilets but not within retail/ visitor information space. They can be made available upon request.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Ramp is situated right next to stairs - no signage required
In addition, the following further information can assist guests
Stepped access has an alternative ramped entry Tactile strips are placed on all edges of the veranda platform, tactile strips present on steps and ramped access to the building.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
There are three steps with handrails and tactile strips to access front door of the Visitor Centre, there is also an alternative access ramp available.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Ramped access is on the outside of the building allowing access to the railway house. Guests have a choice of three steps or have access to the ramp providing access to the building.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 202cm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Changing places registered MLAK facility available at Signal Park on Busselton Foreshore