Room Amenities

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Emergency Procedures for Guests with Hearing ImpairmentEnsuring safety and support for all guests, including those with limited or no hearing1. Pre-Arrival CommunicationGuests are encouraged to notify us of any accessibility or communication needs at the time of booking or before arrival.If a guest discloses hearing impairment, our team will:Flag the property for emergency readinessProvide visual versions of emergency instructions in advance (via email or printed format)2. Visual Emergency InformationAll properties include:Printed emergency instructions in plain English and visual icons, placed near the main entry and in the kitchenMaps showing exit routes, assembly points, and fire extinguisher locationsEmergency numbers written clearly and displayed prominently3. Emergency Alerts and NotificationsIn the event of an emergency:Our local team will send an SMS to registered guests immediately outlining the situation and instructions.If we know a guest has hearing impairment:We will follow up with on-site contact (if applicable) or visit in person if safe to do soStaff will carry written instructions and use clear gestures or visual prompts if needed4. Accessible Alarm Systems (Where Installed)In select properties, we are trialing or equipping:Vibrating pillow pads or bed shakers connected to smoke detectorsVisual strobe light fire alarms for guests who do not use auditory alarmsNote: These devices are available upon request and will be installed prior to arrival for guests who have disclosed hearing impairments.5. Evacuation AssistanceIf evacuation is required, the guest will receive:Door knock alert or on-site communication by our emergency contact or local teamPrinted evacuation card with step-by-step guidance and mapIf the guest is unable to evacuate independently, emergency services will be informed immediately of the guest’s presence and needs

     Televisions are equipped with closed captioning capability

     There is contrast between the walls, skirtings, floor and furniture

     There is a clear path through the room

     The edges of all furniture and fixtures are rounded

     Wardrobe handles are a contrasting colour to the doors and draws

     Housekeeping procedures instruct staff not to reposition furniture that has been moved

     Doors open fully against the adjoining wall

     There is a clear opening at least 850mm wide

     There luggage racks for at least two suitcases

     There at least one chair with rigid arms

     Wardrobe and drawer handles are easy to grip

     The bedside lamp switch is easy to reach from the bed

     There is at least 850mm clear space beside the bed

     The bed height is no higher than 680mm from the floor

     There is at least 130mm clearance under the bed

     The business offers a range of non-allergenic bedding

     Non-allergenic cleaning products are used