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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ATTRACTIONS
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
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Overview
General
Tour/Transport
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
The tour manifest states who have mobility issues or needs special requirements.
The procedure for assisting guests who need assisted rescue is:
When clear and safe to do so, our staff members will locate and communicate with passengers. If safe to do so, we will assist in moving the passenger to a safe location or distance from vehicle and wait for emergency services to arrive.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
NONE
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Tour Esperance is committed to providing an inclusive and supportive experience for all guests, including those who may experience fatigue related to disability or medical conditions.To ensure guests are not disadvantaged by long wait times, we:Operate on scheduled tour times to minimise waiting periods prior to departureEncourage pre-booking and clear communication, allowing us to prepare for individual needs in advanceOffer flexible boarding and departure processes, ensuring guests can be seated comfortably as soon as possibleAllow additional time for boarding and disembarking where required, without pressure or urgencyPlan regular stops during tours, providing opportunities for rest and comfortTrain staff to be attentive and responsive, so they can adjust pacing and support guests experiencing fatigueWe encourage guests to inform us of any specific requirements prior to their tour so we can tailor the experience to suit their needs and ensure a safe, comfortable, and enjoyable experience.
In addition, the following further information can assist guests
At Tour Esperance, we want every guest to feel comfortable, safe, and prepared for an unforgettable coastal adventure.Our tours operate in natural beach and off-road environments, so conditions can vary depending on weather and tides. We recommend bringing sun protection, comfortable clothing, and a sense of adventure.Safety is our top priority. All tours include safety briefings, and our experienced guides ensure responsible driving practices and care for both guests and the environment at all times.We are committed to creating inclusive experiences and welcome guests of all abilities. If you have any specific requirements, medical considerations, or accessibility needs, we encourage you to contact us prior to your tour so we can tailor the experience to suit you.We proudly support our local community and encourage guests to explore and enjoy the incredible local businesses, landscapes, and culture that make Esperance so unique.Above all, we ask our guests to respect the environment and wildlife by following our “leave no trace” approach—so we can all help protect this beautiful region for future generations.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
In addition, the following further information can assist guests
Tour Esperance operates as a mobile tour service and does not have a fixed premises or dedicated car park facilities. Most tours depart from agreed meeting points, including the Esperance Visitor Centre or pre-arranged pickup locations.While designated accessible parking bays and infrastructure such as ramps or intercom systems are not in place, we aim to make access as easy and flexible as possible for all guests by:Offering convenient central meeting points with nearby public parking optionsProviding clear pre-tour communication on meeting locations and access detailsAllowing drop-off directly at the departure point where possibleOffering assistance with boarding and entry into vehiclesProviding flexible pickup options for guests with mobility or accessibility needs (by prior arrangement)We encourage guests with specific access requirements to contact us ahead of their tour so we can accommodate their needs and ensure a smooth and comfortable experience.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Tour Esperance operates guided outdoor tours rather than from a fixed indoor venue, so traditional internal facilities such as menus, exhibits, or structured performance spaces are not applicable.Our guest experience is delivered through live guided tour commentary within our vehicles and at various outdoor locations. Seating is provided within our tour vehicles for all guests.While wheelchair-accessible seating is not currently available within our vehicles, we aim to support guests with varying needs by offering:Clear and engaging verbal commentary throughout the tourA relaxed and flexible tour environment, with opportunities for guests to ask questions and engage at their own paceStaff who are attentive and responsive to guest needs during the experienceAs our tours are informal and interactive, written transcripts and hearing loop systems are not currently in place. However, we are happy to provide additional support or clarify information for guests upon request.We encourage guests with specific accessibility requirements to contact us prior to their tour so we can discuss options and ensure the best possible experience.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
We do not have a main office. We operate from a vehicle.
In addition, the following further information can assist guests
NA
Steps
Steps
In addition, the following further information can assist guests
NA
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
NA
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is We offer our guests morning tea outside on a beach or in the National Park designated BBQ areas. wide
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
We ask our caterers to use separate containers that are clearly labelled.