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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Clear corridor and pathway that is never obstructed.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Each guest is personally checked in by owner and any special requirements are discussed on arrival.
The procedure for assisting guests who need assisted rescue is:
On a case by case basis - owner is contactable at all times should a guest need assistance.
Communications
An accessibility guide is available on the website
https://amberesque.com.au/accommodation/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
Due to the highly personal nature of the B&B; the owner lives on premises, contactable by mobile 24/7 and is able to directly assist as best as possible.
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Decidated area for service animals with appropriate facilities and supplies.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
Check-in: When a guest arrives at the B&B, the owner greets the guests at their vechile, shown around the property and escorted to their rooms. Hence, there is no requirement to check in at reception.
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Chairs are available in every room of the property.
In addition, the following further information can assist guests
The B&B has only two guest rooms and is owned by a highly personable host who can tailor check-in as per guests' requirements.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
The owner meets the guests at the car park, and an intercom is available at the main entry; should the guests use the Main St entry.
Internal Spaces
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
There are no steps on the external paths around the property.
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Room Amenities
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
The width beside the toilet is Unclear what the question is actually asking - the toilet has walls on either side, less than 700mm space..
There is a minimum of 1400mm of clear space in front of the toilet
The actual height of the toilet seat is 420mm.
A range of non-allergenic toiletries are available
Amberesque - bathroom
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Procedures for protecting food from contamination at Amberesque B&B: • Store raw food – especially meat, fish and poultry – below and away from ready-to-eat food in a cool room or fridge. • Store chemicals and equipment well away from food items, food packaging and food handling areas. • Maintain the premises, including all fixtures, fittings and equipment, in a clean and undamaged condition. • Regularly clean and sanitise food contact surfaces and utensils, such as chopping boards, knives. • Use separate equipment and utensils for raw and ready-to-eat foods, or thoroughly wash and sanitise equipment and utensils between handling raw and ready-to-eat foods. • Avoid unnecessary contact with food, for example use utensils rather than bare hands. • Thoroughly wash and dry hands before starting work, changing tasks or returning from a break, for example between serving customers and preparing food, and after handling raw foods and garbage, or using the toilet. • Cover cuts and wounds with an appropriate dressing. • Do not handle food if feeling unwell or suffering from a contagious illness.