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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: We ensure exit access remains free and clear at all times by regularly inspecting our vans to make sure aisles and exit routes are unobstructed. Our drivers are trained to maintain a clear path to all exits during tours and are trained on our emergency mangement plan.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: Our booking process (all booking channels) includes a question for guests around any access needs they may wish to share with us and/or special requirements.
The procedure for assisting guests who need assisted rescue is: Our Emergency Mangement Plan includes guidance for Team Members around Responsive Steps in the event of an emergency
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: All of our guest transfer services are pet friendly this includes provision for any service/assistance animals also.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We understand the importance of accommodating guests with fatigue-related accessibility requirements. During the booking process, we ask all guests about any special requirements or access needs they may wish to share with us. Based on this information, we make adjustments to reduce wait times, offer additional breaks, or modify the schedule as needed to ensure a comfortable experience for all guests.
In addition, the following further information can assist guests
N/A
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Tallarook, Seymour, Benalla and Southern Cross Railway stations. Mansfield PTV Bus Terminal. Melbourne (Tullamarine) and Albury airports.
In addition, the following further information can assist guests
N/A
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
The width of the smallest pathway is: N/A Tour operator
N/A Tour operator
N/A Tour operator
In addition, the following further information can assist guests
N/A
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
N/A Tour operator
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
N/A Tour operatorOur guest transfers and tours are mapped to ensure ready accessibility to accessible toilet facilities during their experience.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Zero vehicles have wheelchair lifts or ramps
Zero vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: N/A
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests: Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
As our tours and guest transfer itineraries are tailored, the list is large and varied across multiple regions.