
The business has the following products/services available
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Staff have undergone disability awareness and training
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit signs have raised lettering or braille
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Exit access is monitored continually by staff to ensure it is always free and maintained
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
The airline identifies passengers requiring additional assistance through notes recorded on the flight manifest, including those with reduced mobility or other specific needs. In the event of an emergency, the airport will liaise directly with the airline to access this information and ensure appropriate support is provided to those passengers.
The procedure for assisting guests who need assisted rescue is:
he procedure for assisting guests who require assisted rescue is guided by the Airport Emergency Plan and carried out in coordination with airline staff. Passengers identified as requiring additional assistance are prioritised, with information obtained from the airline manifest. Trained airport personnel and responding emergency services will be deployed to assist these guests, using appropriate equipment where required (e.g. wheelchairs or evacuation aids). Assistance will be provided to move passengers to a place of safety as quickly and safely as possible, with ongoing communication maintained between the airport, airlines and emergency responders throughout the incident.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
An accessibility guide is available on the website
https://www.whitsundaycoastairport.com.au/Passenger-Services/Accessibility
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Braille Displays
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Pictorial Menu.JPG
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
The airport supports guests travelling with service animals in accordance with all relevant legislation and regulations. Designated outdoor areas are available, including grassed spaces located just outside the boarding gate, where service animals can relieve themselves. Airport staff are available to provide assistance on request, including facilitating access to appropriate areas and coordinating with airline staff where required. The airport ensures that service animals can remain with their handlers at all times throughout the terminal and boarding process, in line with regulatory requirements.
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Hearing loop fitted to the reception area
Lighting in the reception area is even and glare free
As an airport, check-in and ticketing services are managed directly by the airlines. While clipboards are not standard, airline check-in counters are designed to accommodate passengers who need to remain seated where possible. Assistance can be provided by airline or airport staff to complete the check-in process, including the use of accessible counters or alternative arrangements as required. Passengers requiring additional support are encouraged to advise their airline in advance or speak with staff on arrival to ensure appropriate assistance is provided.
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The airport works in collaboration with airline partners to support passengers who may experience fatigue related to their disability. Where possible, priority processing can be facilitated at check-in and boarding through airline coordination. Seating is available throughout the terminal to allow passengers to rest, and assistance can be provided by airport or airline staff on request. Passengers are encouraged to notify their airline in advance or speak with staff upon arrival so that appropriate arrangements can be made to minimise wait times and reduce fatigue.
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Whitsunday Coast Airport offers convenient on-site parking with accessible bays located close to the terminal. Step-free pathways, kerbside drop-off zones, and clear signage support easy access. Assistance is available on request, ensuring a smooth and comfortable journey from car park to check-in for all passengers.
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Whitsunday Coast Airport features automatic entry doors to provide seamless, hands-free access into the terminal. For boarding, airline staff are available to manually open airside gates as required, ensuring passengers needing assistance can move safely and comfortably through all access points within the airport.
In addition, the following further information can assist guests
N/A
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
Whitsunday Coast Airport offers ample seating throughout the terminal, including spaces designed for comfort and accessibility. The interior layout provides clear pathways and open areas to support easy movement for all passengers, including those using mobility aids, ensuring a safe and comfortable experience while waiting for flights.
The public areas have the following amenities in place
Hearing loops
Hearing loop symbols are displayed
Even lighting
Seating
In addition, the following further information can assist guests
Whitsunday Coast Airport is equipped with hearing loop technology in key areas of the terminal to assist passengers with hearing impairments. These systems enhance audio clarity for announcements and staff interactions, supporting improved communication and a more accessible and inclusive airport experience for all travellers.
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
In addition, the following further information can assist guests
Passengers requiring assistance are encouraged to contact airline or airport staff on arrival. Support is available for navigation, mobility assistance, and access to appropriate facilities to ensure a safe and comfortable journey.
Steps
In addition, the following further information can assist guests
N/A
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor