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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Room Amenities
- Bathrooms
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ATTRACTIONS
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COMMON AREAS
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Accommodation
Attractions
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Attraction
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: We have one access to the farm for visitors
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by: We have a one to one conversation with guest
The procedure for assisting guests who need assisted rescue is: We have staff on the tours who help less abled visitors if necessary
Communications
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Picture Board at reception to aid in communication
We do oral tours around the farm and chestnut processing unit. If large groups or hard of hearing we have a mike and speaker we use
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Guest to our farm stay are allowed to drive to the farm stay to unload. There is a level path to the farmstay they can use
In addition, the following further information can assist guests
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
External Paths
External paths of travel have the following amenities are in place
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
We are a farm on a hill with sloping land
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
Steps
Steps have the following amenities are in place
There are steps.
In addition, the following further information can assist guests
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat is 460mm above the floor
There is 900mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Room Amenities
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 750mm.
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
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In addition, the following further information can assist guests
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In addition, the following further information can assist guests
Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
Accessible toilets are signed at regular intervals
Seats are provided at regular intervals
The park or garden contains sensory experiences
Accessible picnic tables
Edge protection is provided
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In addition, the following further information can assist guests
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Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The smallest doorway is 900mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet close by that is open during our business hours
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Additive free
Organic
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
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In addition, the following further information can assist guests