Emergency Management

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Daily montoring and housekeeping, signage and visability, staff training and responsibility, policies and procedures, contractor and guest awareness.

      Exit doors are able to be opened by all occupants

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
1. Voluntary Disclosure at Booking or Check-In: Guests are encouraged to disclose any specific needs or mobility limitations during the booking process (online or by phone) or at check-in. This can include: Mobility issues Hearing or visual impairments Cognitive conditions Medical equipment that relies on power (e.g. CPAP machines). 2. Staff Observation and Interaction: Trained staff may observe cues during check-in or during a guest’s stay. For example, a guest using a mobility aid or someone who requests help navigating the park might be noted as needing priority support during an evacuation. 3. Confidential Emergency Register (Optional): Some parks maintain a confidential “assistance register” for guests who self-identify as needing help. This register is only accessed in an emergency and is handled with strict privacy controls. 4. Pre-Emergency Procedures: Clear emergency protocols include: Assigning staff roles for checking vulnerable guests during evacuation - Ensuring emergency contact numbers are current - Practicing drills where realistic scenarios consider guests with different needs.

The procedure for assisting guests who need assisted rescue is:
1. Pre-Emergency Preparation Guest Identification: Upon check-in or booking, guests are encouraged to confidentially advise staff if they may need assistance in an emergency. Emergency Register: Maintain a secure, confidential list of guests who require assisted rescue. This register includes location, type of assistance required, and emergency contact details. Staff Allocation: Assign specific staff to check and assist high-need areas, such as accessible cabins or powered sites with medical equipment. 2. Emergency Notification Upon activation of an emergency procedure (e.g., fire, flood, evacuation), the Manager or designated Emergency Warden activates the response plan. Staff are briefed on who requires assisted rescue and are dispatched accordingly. 3. Communication with Guests Approach the guest calmly and clearly explain the situation. Reassure the guest and outline the steps being taken for their safety. If needed, use visual or written aids for guests with hearing impairments. 4. Assisted Evacuation Mobility Assistance: Use wheelchairs, evacuation chairs, or offer physical support as appropriate. Sight or Hearing Impaired Guests: Use direct physical contact (with consent) or guide techniques, and ensure clear verbal or visual cues are used. Medical Equipment: If possible and safe, ensure essential medical devices (e.g., oxygen tanks, mobility scooters) are taken or noted for retrieval. Staff are trained to never place themselves or the guest at unreasonable risk—professional emergency services take over if needed. 5. Transfer to Safe Zone Escort the guest to the designated assembly area or safety zone. Provide blankets, water, or medical attention if required. Continue to monitor and reassure the guest until the all-clear is given or emergency services arrive. 6. Post-Incident Support Log the actions taken in the emergency report. Offer follow-up support, including debriefing or emotional support. Review procedures for effectiveness and improvement.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes