ATIC Accessibility

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Overview

General

Attractions

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Attraction

Food and Drink

Event

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Please note the Emergency references how staff support people with a disability in the event of an Emergency and the Museum has Fire Warden and Chief trained staff and they are trained to manage emergency evacuation when it occurs and use the EWIS (Emergency Warning Intercom System) and also in person that provides instructions in the event of an emergency. As the museum sees about 500, 000 a year it is not practical or appropriate to brief every person on arrival but communication is planned and includes people of all abilities.

Communications

An accessibility guide is available on the website

https://visit.museum.wa.gov.au/boolabardip/everyone-included

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Braille Displays

Magnifiers

Colour blind accessibility (Kids and Adults), Sensory Back Packs, Sensory Maps, Living with Dementia programs, bespoke disability programs, eg quiet mornings and sensory sessions, Museum visual stories, Braille exhibition guides, AUSLAN video resources as part of the museum digital platform. All front of house staff wear hidden disabilities pins to ensure visitors can approach staff with the knowledge that staff understand hidden disabilities and some staff who identify with a hidden disability can chose to wear a pin that communicates this message to visitors as an opportunity for a welcoming and accessible museum

There is easy to read signage and information (e.g. menus and emergency information)

There are Picture boards

Tactile Braille Maps for galleries, Sensory Maps of the Gallery and Sensory Maps for special exhibitions, (Developed with Autism WA) Visual Supports for all 8 permanent galleries, Visual support galleries, visual story adult and visual story children museum, some AUSLAN videos for interpretive content on the Museum gallery interpretive device.

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Aware of the need to support those who have assistance dogs including making provisions for them for water and bedding and areas for shade and rest areas.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A tablet with text to voice or pen and paper at reception to aid in communication

Picture Board at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

Rather than clip boards but the VSO's most often use scanners and mobile ticketing devices to support people who want to purchase tickets or have them scanned to enter the museum.

Information and maps are available in written form

A facility map and information is available in Braille

A step free map/guide

A familiarisation tour

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
QR codes for online ticketing and ticket scanners reduce waiting in lines and our front of house staff are trained to support assist vistors to streamline ticket purchasing onsite and to pick up on visitor comfort requirements and provide access to front of house seating or seating in the gallery. There are also walking sticks and wheelchairs to assist people to move around the museum and to manage the lines.

In addition, the following further information can assist guests

The museum has a way finding digital product Mappedin this is available through kiosks onsite and available on the museum membership app and there is also QR code at the kiosk point that visitors can scan to provide their chosen routes through the museum on their own phones. The digital wayfinding system provides alternative routes for visitors who wish to select the most accessible route around the building. The Mappedin system also highlights lifts and stairs, UAT's, and general toilets, seating, water fountains, prayer room, cloakroom, baby changing facilities, feeding room and privacy pods,

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The public transport services available are:

How to get there

In addition, the following further information can assist guests

Acrod parking is available in Francis Street and in City of Perth carpark overflow disability parking is also accommodated in the museum loading bay.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests

All doors are self opening or push to release they are all level and there are welcoming staff and volunteers stationed at the entrance to assist and welcome guests. All entrances and exists are consistently monitored with CCTV footage and all mats are recessed and the floor spaces are constantly monitored for cleaning and routinely slip tested.

Lifts

The lifts have the following amenities in place

In addition, the following further information can assist guests

Lifts are included on all maps, lift's have an emergency call button that lights up is monitored by the Lift company this has Braille instructions and an alternative phone number that is monitored internally by the museum's mobile security guard. As a note the museum uses the visual storyboards for neurodiverse and cognitive impaired guests and these form the basis of social scripts.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

In addition, the following further information can assist guests

Internal areas have rest chairs have arm and at regular heights and colour coded to assist wayfinding. Prayer room, cloack room, sick bay parenting and change rooms and 4 wheelchairs, walking sticks.

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Hearing loops

Hearing loop symbols are displayed

Even lighting

Seating

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

A written transcript where audio description is provided i.e. display commentary, tour commentary

Hearting loops for live shows and presentations

In addition, the following further information can assist guests

Note the hearing loop is available in the museum's learning studios

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Any paths having steps are clearly identified as non-wheelchair accessible

Step free routes clearly signed

In addition, the following further information can assist guests

The museum was completeld in 2020 adhering to all complinance requirements ensuring accessible egress.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

Where steps are present are there three steps or less

In addition, the following further information can assist guests

All levels have alertnative lift access if there are stairs many of the lifts are located right next to the stairs and wayfinding throughout the museum locates these to allow for guests to easily navigate alternative routes.

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is There are seven UAT and non UAT toilets have an ambulant area in front these all have different widths depending on the toilets but all meet compliance standards. As a note the building and external spaces were designed with raked pathways but no ram mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

In addition, the following further information can assist guests

The museum does provide guests with information about the closest registered adult changing room with hoist system, which is at the Perth Train Station complex.

Attractions Basics

A park map is available here:

https://visit.museum.wa.gov.au/sites/default/files/2020-11/WAMBB_SiteMap_2020_FINAL.pdf

Amusement Rides

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Cafe Counter wheel chair access

Cafe dining room

Cafe Entrance

In addition, the following further information can assist guests

The museum is a cultural heritage attraction with exhibits, events workshops and programs. The Western Australian Museum has a Disability Action Plan has been developed on the basis that people with disability, their families, and carers have the same rights to access our services as any member of the community. It has been prepared following a thorough review of the WA Museum Disability Action and Inclusion Plan 2018–22, and extensive consultation with both internal and external stakeholders. The DAIP aligns with the A Western Australia for Everyone: State Disability Strategy 2020–30, and the key values and strategic pillars of the Western Australian Museum Strategic Plan 2022–26. The Museum seeks, continuously, to improve access to its services, content, buildings, facilities, employment opportunities and information.

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

There are areas of full lighting

There are large print menus

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Additive free

Organic

Vegetarian

Vegan

Halal

There are procedures in place to avoid cross-contamination of food products

The Museum cafe caters for most dietary requirements accommodated within the one exisiting kitchen facilities this includes procedures for separating raw and cooked food, separate fryers (3) and seperate food preparation areas as well as careful management of utensils. Ordering from local organic suppliers and a register of food deliveries assist in understand use by dates. Food temperatures are constantly monitored and the cafe has a dedicated hand cleaning sink along with commercial grade cleaning equipment and products and a cleaning and sanitizing regime and staff are appropriately trained qualified to manage the safe handling of food. Kosher is the only process that cannot be accommodated as two kitches are mandatory.

There is a sample menu available online

Sample menu is available here -
https://www.perthculturalcentre.com.au/food-beverage/epoch-cafe/

Cafe Counter wheel chair access

Cafe Entrance

Cafe alfresco area

Cafe Servery area

Cafe dining room

Disability and Pram Lift to the cafe

In addition, the following further information can assist guests

The menu is just going through a seasonal change over so the link is not cuurently active however the link will be updated when the menu has been updated. The Beaufort Street cafe entrance, which is one of three major entrances to the cafe has 4 steps an external lift was accommodated to ensure all entrances to the cafe are accessible.

Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

Reception, registration desks or ticket offices have a lower counter section

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

All stage areas including speaker platforms are accessible

A low height lectern is available

Accessible toilets are available at the venue

There is clear signage throughout the venue including accessible routes and accessible facilities

Wheelchair designated seating is provided

We cater for a range of seating and viewing options

We cater for varying group sizes

Our event can be booked from the main web site

A hearing loop is provided

There is reserved seating in the loop area

Speakers/performers are instructed to use the microphones

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Food and water is available for guide and service animals

Accessible car parking is available

There are designated drop-off points

There is accessible public transport to the venue

Accessible public transport is detailed in the event information

There is an event map available

The event map shows accessible facilities

The event map shows accessible public transport points

A step free route is shown

Quiet rooms, marquees or spaces are available

In addition, the following further information can assist guests

The museum delivers many events regularly beyond the daily exhibitions these can range from small scale events to large scale events across a number of venues within the museum and range from public talks, education workshops, live performances, tours of exhibitions screenings and major launches. The Learning Studio's where workshops, talks and education programs are delivered daily have a hearing loop. While the category of audio captions and descriptions has not been selected in the above survey this is because not all events utilise this facility however some events include this if there is screen content as part of an event. AUSLAN interpreters are also organised on request and are also part of some higher profile events.