ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Our business caters for the following disability types:

Blind or low vision

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
As part of the Duty Manager's checklist, inspections are conducted during the morning, afternoon, and overnight shifts to ensure safety standards are consistently maintained. Please note that the exit doors have a width of 890mm.

Exit doors are able to be opened by all occupants

Exits including stairwells, have bright edges used on the steps.

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
At time of check in, we would discuss with the guest and put a profile note in our system. We would also communicate this internally via our hotel chat system and the 'what's on tomorrow' internal email to department heads

The procedure for assisting guests who need assisted rescue is:
We allocate a specific team member to check with the DM at the time of the rescue, and it is their sole responsibility to provide assistance to their best ability based on the assistance required

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
When guests stay with their service animals, we allocate our Accessible room due to extra size of the room, location to outdoors and hotel facilities.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.

Seating available at reception

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Guests are not required to complete any forms during check-in. Our team personally escorts each guest to their room, offering a thorough introduction to the hotel’s facilities and detailing the available in-room amenities.

Information and maps are available in written form

A step free map/guide

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The Flaggerdoot Bar, situated opposite reception, offers a quiet space for guests to relax during the day, although it typically opens from 5pm onwards. Alternatively, guests are welcome to unwind in our private event space, which can be converted into a lounge area for added comfort.

In addition, the following further information can assist guests

We strive to provide a seamless arrival experience for all guests. The reception desk is conveniently located near the main entrance, allowing our team to offer immediate assistance as needed.

Cognitive Impairment Support

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

In addition, the following further information can assist guests

Upon arrival, we recommend guests park in the piazza arrival area, as close as possible to the reception entrance for convenient check-in. While accessible parking is available, these spaces are generally located nearer to the accommodation rooms rather than the main entrance. Guests are welcome to relocate their vehicle after check-in if preferred. For those requiring transportation assistance, we offer a complimentary local transfer service (within a 10km radius) via our hybrid Lexus, available by advance reservation.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

There a clear space of at least 1500mm x 1500mm in front of all doors.

In addition, the following further information can assist guests

The entrance mat is recessed into the floor, ensuring a flush surface with no raised edges. The entry features automatic glass doors, and our staff are readily available to offer additional assistance upon arrival, with reception monitored 24 hours a day.

Lifts

The lifts have the following amenities in place

In addition, the following further information can assist guests

All hotel signage and font are presented in uppercase. The hotel comprises only two levels - Ground and Level One. The accessible room is located on the Ground Floor, eliminating the need for guests with accessibility requirements to use the lift.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

In addition, the following further information can assist guests

Should a guest require a large-print menu, we will be pleased to accommodate this request with prior notice before arrival.

Public areas

The public areas have the following amenities in place

Even lighting

Seating

In addition, the following further information can assist guests

Please note that the hallways and public areas leading to the accommodation feature a darker, moodier aesthetic as part of the hotel's design. For ease of access, the accessible accommodation room is conveniently located near the entrance to this area.

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

In addition, the following further information can assist guests

The hotel's paths and ramps are relatively short, each measuring less than 15 metres in length; therefore, rest areas or seating have not been incorporated. For guests who prefer or require an alternative means of access, a nearby stairway with up to six steps and a handrail is available, primarily intended for able-bodied individuals.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

In addition, the following further information can assist guests

Note that we have paths/ramps as an alternative to outside steps leading into the hotel.

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Long ramps (more than 10m) are 1:20 or less

Ramps have a raised edge of at least 100mm

In addition, the following further information can assist guests

While the ramps lack handrails, the hotel ensures accessibility through other means. The ramps are designed with gentle gradients to accommodate guests with mobility challenges. Additionally, the hotel provides alternative access points (via reception) for those who require them, ensuring that all guests can enjoy the facilities comfortably and safely.

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

In addition, the following further information can assist guests

As a five-star hotel, guests have the convenience of using their accommodation rooms to meet any changing or related needs.

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 1 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

n/a

Bedroom

Bedroom 2

Bedroom 3

Room Amenities

Lower hanging rails are in wardrobes

Televisions are equipped with closed captioning capability

Room phones are hearing loop compatible

Room phones have volume control

Room phones have a visual ringing indicator

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

Blocks are available to put under the bed legs

The business offers a range of non-allergenic bedding

In addition, the following further information can assist guests

While we do not offer a full range of non-allergenic bedding, please note that we do provide non-allergenic pillows upon request. The wardrobe handles are black, matching the cupboard doors, but are positioned lower than those in the standard rooms to enhance accessibility.

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

The hot water is thermostatically controlled to 41 degrees

The width of the door is 710mm.

The width beside the toilet is The width is 710mm.

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The actual height of the toilet seat is 450mm.

There is a portable shower head on flexible hose

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

Bathroom 1

Bathroom 2

Bathroom 3

Bathroom 4

Bathroom 5

In addition, the following further information can assist guests

Jackalope's accessible room is designed to combine functionality with the hotel’s signature contemporary aesthetic, featuring lower wardrobe handles and accessible fittings while maintaining a stylish environment.

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

The park map includes a step free route

Parking 1

Parking 2

Ramp to Accm

Ramp to Accm 2

Ramp_Path to Accm

Entrance

Entrance with close parking access

Inside reception noting location of reception desk

Accessible Toilet Entrance

Accessible Toilet Entrance 2

Accessible Toilet_Bathroom

Ramp_Path to Pool

Pool_Spa access

In addition, the following further information can assist guests

A pool hoist is available to accommodate guest needs; advance notice prior to arrival is kindly requested to ensure it is prepared for use.

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low sodium

Nut free

Organic

Vegetarian

Vegan

Halal

There are procedures in place to avoid cross-contamination of food products

1. Personal Hygiene Wash hands frequently, especially after handling raw foods, touching face/hair, using the restroom, or switching tasks.Wear clean uniforms, aprons, and hair restraints (hats, hairnets).Use gloves when handling ready-to-eat foods, and change them frequently.Stay home when ill, especially with symptoms like vomiting, diarrhoea, or fever.2. Proper Food Storage Store raw meats separately from ready-to-eat foods, ideally on lower shelves to prevent dripping.Label and date all food items correctly and follow FIFO (First In, First Out).Use color-coded containers or wrap to distinguish between raw and cooked items.3. Equipment and Utensil Usage Use separate cutting boards and knives for raw meat, poultry, seafood, and vegetables (color-coded if possible).Sanitize utensils and surfaces between tasks with food-safe sanitiser.Never reuse marinades or sauces that have contacted raw meats unless boiled.4. Cooking and Holding Temperatures Cook foods to internal temperatures (e.g., chicken to 74°C).Keep hot foods hot (above 57°C) and cold foods cold (below 5°C).Use calibrated food thermometers to verify temperatures.5. Allergen Awareness Avoid allergen cross-contact by cleaning and sanitizing surfaces and equipment.Use separate utensils and prep areas when possible for allergen-free meals.Train staff to understand major allergens and how to respond to allergen-related requests.6. Cleaning and Sanitizing Follow a strict cleaning schedule for all equipment, surfaces, and tools.Use approved cleaning agents and ensure proper contact time.Air-dry equipment rather than towel-drying to avoid contamination.7. Employee Training and SOPs Regularly train staff on food safety protocols and updates.Post standard operating procedures (SOPs) in food prep and storage areas.Conduct regular internal audits and inspections.

There is a sample menu available online

Sample menu is available here -
https://dootdootdoot.com.au/

Doot Doot Doot Layout LowRes-0270

Doot Doot Doot Entrance

In addition, the following further information can assist guests

For guests who are partially blind, our team provides a detailed verbal walkthrough of the entire menu. This mirrors the experience offered to all guests, as our staff take time to explain menu items and additional options to enhance the dining experience.Any dietary requirements or allergies are noted in advance of arrival and reconfirmed upon seating. Our staff then personally consult with the guest to clarify specific allergies, enabling them to confidently recommend suitable dishes.For guests using wheelchairs, we allocate accessible tables with ample space for comfort and ease of movement, and our team also points out the location of nearby accessible restrooms.As a hatted restaurant within a five-star hotel, we offer full table service, eliminating the need for guests to order or pay at a counter.