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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://parap.stayathudson.com.au/rooms#AccessibleOneBedroomApartment
Our business offers the following alternative communication methods
Plain English
Braille display only in the elevator. Apart from traditional communication via website form, email or phone, we can also communicate with guests via sms and whatsapp if they have international numbers
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides the following services for services animals:
Please contact the property for service animal requests
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have in the lobby, another seating area where guests in case of fatigue, can sit. There is also a seating area at reception (sofa) where guest can rest if needed. Prior to check in, if we become aware that the guest has special needs and makes a special request for check in, our team will ensure that the necessary assistance is provided. It is part of our staff induction / training.
In addition, the following further information can assist guests
Lower counter at reception: While we don't have a lower counter at reception, we have a seating area with a side table where we can proceed to the check in with the guest if necessary. information and a map available in a written format: At the check in, we give to every guest a welcome letter that provides all the essential property information. Our property compendiums are digital however we are able to provide a physical one if requested. Our front office staff, upon request, can provide a printed version of the bus timetables.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
‘Easy Access Bus’. Some NT public buses have an easy-access low floor and are fitted with ramps that provide access for standard wheelchairs and light-weight mobility aids. These buses have the following assistance: • a driver activated manual ramp • footpath ‘kneeling’ action to bring the floor closer to ground level and reduce the angle between the floor and the footpath, improving wheelchair and pram access • handrails and bus stop button to assist the mobility of passengers with a disability • room for two wheelchairs or prams in the priority seating areas • a special button in the priority seating area to enable those with limited upper body strength to signal when it is their stop • skid-resistant flooring in the priority seating area to reduce the amount of movement of wheelchairs while the bus is in motion. Buses: mobility aids Wheelchairs and mobility aid users can board buses that have an easy-access low floor, as long as they have the right dimensions, manoeuvrability and weight.
In addition, the following further information can assist guests
Accessibility guide: We have created an accessibility guide that lists accessible friendly infrastructures, facilities and tour operators. It also gives suggested adapted travel itinerary to enhance the Top End discovery plus transport and emergency contact information. Where access is via intercom or phone is there an alternative procedure and clear written instructions and universal access symbols: N/A: From 7am to 7pm, automatic doors are unlocked. From 7pm to 7am automatic doors are locked but guests have access to the property with their keycards. As reception is not open 24h if a guest requires a late arrival, guests can access the property by collecting keycards from the key box, with a code that we share, along with all the instruction, on the day of the arrival, by text message or email. Quiet space for parents and children on the Autism Spectrum: If our team become aware, we can make sure (depending on the availabilities), that we allocate an apartment with a quieter location (Not close to the swimming pool or the elevator).
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Lifts
Lifts
In addition, the following further information can assist guests
The Lifts located at Ground floor, is available to all public. There is a digital screen that shows floor levels.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
Quiet space for parents and children on the Autism Spectrum: If our team become aware, we can make sure (depending on the availabilities), that we allocate an apartment with a quieter location (Not close to the swimming pool or the elevator).
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
In addition, the following further information can assist guests
Seating provided in public areas: We have 2 different seating areas: One in the entrance hall with one low table and 2 chairs and at reception, a sofa with a small lower side table.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No steps
Steps
Steps
In addition, the following further information can assist guests
Our property is steps free. We just have the emergency evacuation steps
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Public toilets: Toilet with grab rails, raised toilet, lowered sink
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 3 Accessible One-bedroom apartments, with the option to have an interconnected studio if necessary for carer or relatives. rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Accessible apartment bedroom
Room Amenities
Televisions are equipped with closed captioning capability
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
This apartment has low drawers (crockeries etc), low microwave. Accessible apartments feature a hinged balcony door rather than a sliding door, providing improved accessibility and easier operation.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Accessible bathroom Accessible 1 bedroom apartment
Accessible bathroom with laundry facilities Accessible 1 bedroom apartment
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
Lobby reception counter
Lobby with seating area and small table
Additional seating area with table in the entrance hall
Property entrance
Accessible public toilet 1
Accessible public toilet
Accessible public toilet 2
Accessible path property access
In addition, the following further information can assist guests
Our pool is not suitable for people in wheelchair however on our accessibility destination guide, we mentioned the Parap swimming pool which is wheelchair friendly and at a short distance from our property. We don't have a property map, the only map we have is the car park one.