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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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ATTRACTIONS
- Attractions Basics
- Zoos and Wildlife Parks
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COMMON AREAS
- Play Spaces
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
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EVENTS
- Events
to view the full report.
Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
communication to the team and daily walks to check
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
this is identified when checking in and communicated accordingly
The procedure for assisting guests who need assisted rescue is:
depending on the nature of the situation emergency services will be notified
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
customers can sit down at the cafe if there are delays while waiting to be checked in
In addition, the following further information can assist guests
all rooms have information compendiums covering services, food and things to do in the area.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
we also have wheelchair ramps throughout the farm
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is 650mm mm beside the toilet
Handrails are fitted
The height of the toilet seat is: 450mm.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
10 vehicles have wheelchair lifts or ramps
one double decker and 2 low floor buses vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
24
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Room Amenities
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
The width beside the toilet is 950mm.
There is a minimum of 1400mm of clear space in front of the toilet
The actual height of the toilet seat is 440mm.
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
Attractions Basics
A park map is available here:
under about us tab
Zoos and Wildlife Parks
Guide and service dogs are welcome
Additional Information from the business
Guide and service animals should observe the following rules:
Service dogs can be taken around the farm and on the VIP tour tractor Ride
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
No
Seating is provided at regular intervals
Tour vehicles are available
Tour vehicles have a wheelchair lift or ramp
Play Spaces
Level access is provided to play spaces
There wheelchair accessible activities
Seating is provided in or around the play space
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
Accessible picnic tables
Cafe access ramps to farm 1
Cafe deck access ramps to farm 3
Cafe deck access ramps to farm 2
Cafe farm entry access ramp
farm stay parking access 2
farm stay parking access
Farm stay access path to gardens
Farm stay fire pit accesss 1
Farm stay wheel chair access to fire pit 2
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
Cafe access ramps to farm 1
Cafe deck access ramps to farm 3
Cafe deck access ramps to farm 2
Cafe farm entry access ramp
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Vegetarian
There are procedures in place to avoid cross-contamination of food products
We have air fryers for gluten free foods, we have air fryers for vegetarian as well as separate fry pans for vegetarian burgers so they are not cooked on the same hot plant as non-vegetarian food. All vegetarian and gluten free food is keep in a separate fridge to the non- vegetarian and gluten free foods.
There is a sample menu available online
Sample menu is available here -
www.animalland.com.au under café
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
we have the ability to remove the seat from the center of the trailer for wheel chair access via ramps
The equipment utilised to make the activities available are:
we have a set of ramps for wheel chairs and mobility chairs for easy of access to the tractor trailer rides
The following limitations apply to participation, including those activities that are not available to people with a disability:
the only activity that might be restricted is the pony ride depending on the disability and size of person2429
Tractor 1
Tractor 2
Events
Events have the following facilities/amenities in place
Intra venue transport is wheelchair accessible
Intra venue transport provides verbal announcements of drop off points
Portable accessible toilets are available
Seating is at regular intervals