The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business provides the following services for services animals: Not specified
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Our check-in time is very short with no more than a 2 minute wait for checkin.
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
The public areas have the following amenities in place
Even lighting
Seating
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: During an emergency evacuation, staff will open doors of any guest unaccounted for after phoning and then knocking on room doors.
Televisions are equipped with closed captioning capability
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
Openings are a minimum of 820 wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 600mm.
The width beside the toilet is 300mm.
There is a minimum of 1400mm of clear space in front of the toilet
The actual height of the toilet seat is 420.
There is a portable shower head on flexible hose
A door is fitted to the shower
The following swimming pools, spas and waterparks amenities are available
The following parks and gardens amenities are available
Accessible BBQs
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
A handrail is available and at 865-965mm in height.
The handrail is continuously graspable along entire length at least one side.
Second story stairs