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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
to view the full report.
Overview
General
Tour/Transport
Business Overview
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Our Head Office site does not generally provide access to the general public. Bookings are made via phone or email. However, should a visitor with accessibility requirements attend our office then their specific needs will be met.
Communications
Our business offers the following alternative communication methods
Plain English
Please note, this information relates to Bob Wood Cruise Group‘s Head Office environment and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals are provided access to our offices with their owners. Water will be provided and a place of rest for the service animal.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
Our Head Office site does not generally provide access to the general public. Bookings are made via phone or email.
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Bob Wood Cruise Group operates from a small open plan Head Office. Any scheduled (or unscheduled) visitors are attended to immediately by a staff member. As visitors usually attend on a scheduled meeting basis, there are no long delays. Ample seating is available in both the main office and the meeting rooms for the guests use.
In addition, the following further information can assist guests
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The public transport services available are:
Details can be provided to guests on request. The closest bus stop is approximately 200mt from our office. This service runs to the Varsity Lakes train station and to other areas of the Gold Coast.
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Please note, this information relates to Bob Wood Cruise Group‘s Head Office and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Please note, this information relates to Bob Wood Cruise Group‘s Head Office environment and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
Lifts
In addition, the following further information can assist guests
Bob Wood Cruise Group‘s Head Office is located on the Ground Floor. There are lifts in the building but staff and visitors are not required to use them due to our ground floor location.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
In addition, the following further information can assist guests
Please note, this information relates to Bob Wood Cruise Group‘s Head Office environment and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
Public areas
The public areas have the following amenities in place
Seating
In addition, the following further information can assist guests
Please note, this information relates to Bob Wood Cruise Group‘s Head Office environment and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No steps
In addition, the following further information can assist guests
Visitors to our Head Office are met on arrival and accompanied for the duration of their visit.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
There are no steps in our ground floor offices or building space.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Please note, this information relates to Bob Wood Cruise Group‘s Head Office environment and is not indicative of the facilities provided by the external operators we engage to provide tours and experiences for our guests. We offer a wide range of tour options provided by third party contractors, many of which provide accessibility facilities. If you have accessibility requirements, please contact the office on +61 7 5562 2039 and where possible, provisions will be made to accommodate your requirements.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Bob Wood Cruise Group offers a range of tours throughout Australia, New Zealand and Papua New Guinea, many of which provide accessible options including wheelchair lifts or ramps for vehicular access. For more information, please contact our Head Office on +61 7 5562 2039. vehicles have wheelchair lifts or ramps
Bob Wood Cruise Group offers a range of tours throughout Australia, New Zealand and Papua New Guinea, many of which provide accessible options including low floor or ramped entry for vehicular access. For more information, please contact our Head Office on +61 7 5562 2039. vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Bob Wood Cruise Group offers a range of tours throughout Australia, New Zealand and Papua New Guinea, many of which provide accessible options for multiple wheelchairs. For more information, please contact our Head Office on +61 7 5562 2039.
There are hearing loops
Commentary is available in written format
Audio visual displays are sub titles