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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
KWC logo - colour_1
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exits and access to exists are greater than 900mm
The business identifies guests who need additional assistance should an emergency occur by:
at the booking process and when loading on the to the vessel
The procedure for assisting guests who need assisted rescue is:
I think we need advice on this one please
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
it's very limited. https://www.kalbarricruises.com/the-vessel.html. | https://www.kalbarricruises.com/faqs.html
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
🐾 We welcome "Eye seeing" and "Service dogs" onboard our vessel, all we ask is that you notify us beforehand that they will coming along. We welcome quiet and well behaved pets at our discretion. If you'd like to bring your pet on the cruise, please phone Grant on 0437 177 912 to discuss prior to booking your ticket.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We are a tour vessel, and generally load our passengers very quickly, we don't really feel that there are long wait times, but certainly open to your suggestion
In addition, the following further information can assist guests:
Generally this is provided at the time of booking, or clients reach out to us should they have personal concerns prior to booking
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No steps
No steps
Step free routes clearly signed
In addition, the following further information can assist guests:
Looking forward to your feedback, I feel we have a lot we can improve on
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
In addition, the following further information can assist guests:
We have a ramp and it lowers to the ground level for walking not our vessel with no steps
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests:
It is a very small toilet space with no capacity for changing. our tour is 2.5 hours long
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
No vehicles, boat only vehicles have wheelchair lifts or ramps
No vehicles, boat only vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
1 to 2
Route Planning
Route Planning
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
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Kalbarri Wilderness Crusies - True Local
Screenshot 2025-06-11 at 9.54.22 AM