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Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Attraction
Food and Drink
Adventure
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
By the guest advising us at the time of booking
The procedure for assisting guests who need assisted rescue is:
This depends upon the assistance relevant to the guest. Planned and arranged at the time of booking and relevant to the guest needs and booking made
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We always endeavour to customise each charter relevant to the clients needs and wishes. We ask for information in advance to achieve and offer this and do all possible to provide.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel
The width of the smallest pathway is:
Differs according to locations so unable to advise.
Steps
Steps
There are steps.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Accessibility is tide dependent
Room Amenities
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
None in place at present. Would be created if we had such client.
Openings are a minimum of n/A wide
Bathrooms
The bathrooms have the following facilities/amenities in place
The width of the door is n/a.
The width beside the toilet is n/a.
There is n/a mm of clear space in front of the toilet
The actual height of the toilet seat is n/a.
Zoos and Wildlife Parks
Additional Information from the business
The following alternative information sources are available:
n/s
Seating is provided at regular intervals
Tour vehicles are available
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is n/a different dependant upon vessel and charter booked wide
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
As per food preparation requirements by government
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
This is dependant upon disability of person as to if we are able to cater for them and how we do so.
The equipment utilised to make the activities available are:
As above
The following limitations apply to participation, including those activities that are not available to people with a disability:
As above.
Events
Events have the following facilities/amenities in place
Intra venue transport
The event is outdoors
Seating is at regular intervals
Grassed areas are covered with a hard surface
There are designated drop-off points
