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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ATTRACTIONS
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
to view the full report.
Overview
General
Attractions
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Attraction
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
There are clear signs on the emergency exits state these are for emergency use only.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Staff who are in the gallery during an emergency conduct a sweep of the facility before evacuating, if guests are located which are in need of assistance they are guide to there closest exit.
The procedure for assisting guests who need assisted rescue is:
Hearing - Signal guest with hand gesture or speak slowly so guest can read lips and follow your instructions. Offer to guide guest to one of the exits throughout the gallery or main exit area. Vision impairment – Offer to guide guest to one of the exits throughout the gallery or main exit area. Mobility - Guide guest/s to the main atrium and escort them down the ramp.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Guide dog and service animals are welcome in the Cradle Mountain Wilderness Gallery, staff can provide water and bowls for food if required.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The Cradle Mountain Wilderness Gallery has seating available in our atrium and throughout the art exhibition spaces. Seating configuration change depending on which exhibitions are showing. Seating in always available though.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Regarding - Do you have quiet periods or early opening times for people on the Autism Spectrum. While we don't have early opening times, we do have quiet period thought the day between 11am and 2pm. Music in the gallery can also be turned down or off as needed. Regarding - Do you have a quiet space for parents and children on the Autism Spectrum? While we don't have any specific quiet areas families/individuals are welcome to utilise the exhibition spaces privately or staff can erect privacy screens as needed. Further explanation regarding - Car parking and access amenities Is a drop-off zone provided? Guest can be dropped off at the entrance to the gallery, guests can use the stairs or ramp entrance. Are designated disabled parking bays provided? Yes Is there level or ramped access from the car park to the entrance? Yes, we have a ramp and stair option to enter the gallery. Is the accessible entrance clearly signed from the parking bay? Yes, accessibility entrance and signage is to the left of the accessibility parking bay, there are three ramp entrances for the hotel and one for the gallery. Do you provide details of the accessibility of the closest train stations and of the closest bus or tram stops? No accessibility trains/trams operate in the Cradle Mountain area but guests needing accessibility for the national park have equal access busses available. Accessible taxis are available if booked in advanced. Are kerb ramps in place if a pavement or walkway needs to be crossed? The Wilderness gallery/ Hotel carpark has flat and ramp areas to access both buildings. Is there an intercom system at the entrance of the car park? No.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
At the Cradle Mountain Wilderness Gallery food safety is a top priority, we have established strict protocols to prevent cross-contamination at every stage of food preparation and service. All food served at any event hosted in the Cradle Mountain Wilderness Gallery is prepared in the Cradle Mountain Hotel and overseen by our head chef. Procedures include: Segregated Storage:Raw and cooked foods are stored separately in designated containers and shelving areas.All food items are labelled and dated and stored at appropriate temperatures to minimize risk.Dedicated Equipment:We use coded cutting boards for different food categories (e.g., raw meats, vegetables, dairy, and ready-to-eat items).These tools are sanitized between each use using.Personal Hygiene:All staff are trained in proper food handling techniques and must wash hands thoroughly before and after handling food, especially when switching between raw and ready-to-eat products.Gloves are worn when handling ready-to-eat foods and are changed frequently.Workstation Management:Food preparation areas are cleaned and sanitized between tasks and at regular intervals.Separate prep stations are maintained for allergen-sensitive and high-risk foods.Staff Training:All team members undergo regular food safety training, including modules on cross-contamination prevention and allergen awareness.Managers perform routine checks and reinforce best practices daily.Cooking and Holding Procedures:Food is cooked to appropriate internal temperatures verified by calibrated thermometers.Hot and cold holding units are monitored to ensure foods remain out of the temperature danger zone.By maintaining these rigorous standards, we ensure a safe dining experience for all of our guests and remain in compliance with local and national food safety regulations.
There is a sample menu available online
Sample menu is available here -
https://www.cradlemountainhotel.com.au/dine/altitude-restaurant
Wilderness Gallery Popup bar Formation 2
Wilderness Gallery Popup bar Formation 3
Wildereness Gallery Table Layout
Wilderness Gallery Dinning Options in Gallery
Wilderness Gallery Indoor Outdoor Entrance
Wilderness Gallery Outdoor Entrance and Ramp
Wilderness Gallery Outdoor Entrance
Wilderness Gallery Popup bar Formation
Wilderness Gallery Counter Payment Area
Wilderness Gallery Dinning Options in Gallery 2
Wilderness Gallery Retail Door
Wilderness Gallery Retail and Art Gallery Door
Wilderness Gallery Inside Entrance Ramp
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
All stage areas including speaker platforms are accessible
Accessible toilets are available at the venue
Audio description is available
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points