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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- External Paths
- Steps
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TOUR OPERATORS
- Route Planning
- Guides
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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
I dont take large bookings. Maximum 11 pax. Vehicles are small vans not buses. Exits are very straight forward.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Prior to booking I always ask for any mobility or specific needs of the booking party. ie: dietry, mobility etc
The procedure for assisting guests who need assisted rescue is:
Determine severity, determine action, call 000 if required.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
I have never been asked by a client to include service animals. I would need to consider such a booking after some discussion with the client in order to determine if I am suitable given my business model & vehicle logistics.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
My business model is grounded in flexibility. Preliminary discussions set out client needs in advance so all parties are aware of the needs & expectations.
External Paths
External paths of travel
The width of the smallest pathway is:
I dont operate a premises.
I dont operate a premises
I dont operate a premises
In addition, the following further information can assist guests
Im a tour guide
Steps
Steps
In addition, the following further information can assist guests
If there are mobility issues I may supply a small step for entry into a van if required.
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
I only take small groups less than 11. No shared bookings so everyone knows each other and is aware of specific needs.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The accommodation provider used for overnight stops has been independently verified as accessible, please contact us for further information
The total number of wheelchair passengers that can be catered for at overnight stops are:
Generally 1. I have never been required to cater for more than 1
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Cervantes: The Lobster Shack https://www.lobstershack.com.au/ I take customers to numerous locations which they request. Most have excellent access and safety protocols in place, some may not.
In addition, the following further information can assist guests
If there are mobility or dietry issues in the booking these are discussed in advance so they are aware of any potential issues.