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Overview
General
Tour/Transport
Food & Drink
Adventure
Business Overview
Our business caters for the following disability types:
Deaf or low hearing
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Door on transom is accessible
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
They are usually accompanied by a carer
The procedure for assisting guests who need assisted rescue is:
Crew will assist the passenger in putting on the life jacket and evacuating the vessel
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
N/A
In addition, the following further information can assist guests
N/A
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests
N/A
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
N/A
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
In addition, the following further information can assist guests
N/A
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is 650mm wide
There is 650mm mm beside the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
N/A
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
The door is at least 850mm wide
There is 250mm mm beside the toilet
The toilet seat of a contrasting colour to the floor
The height of the toilet seat is 450mm.
TOILET ONBOARD
Dining Spaces
The dining spaces have the following facilities/amenities in place
There is an accessible toilet close by that is open during our business hours
Adventure activities
The adventure activities have the following facilities/amenities in place
Additional Information from the business
The following activities are available to people with a disability:
Sightseeing on the vessel
The equipment utilised to make the activities available are:
Passengers need to have the ability to step on board and off the boat
The following limitations apply to participation, including those activities that are not available to people with a disability:
We do not have wheelchair accessible toilet
