-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- External Paths
- Ramps
- Public Toilets/Adult change facilities
-
TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
-
ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Crew keep exit door clear, passenger items are stored under seats, able to exit over sides if required.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Logged on daily manifest, crew are informed
The procedure for assisting guests who need assisted rescue is:
Staff are allocated to guest and are with guests who need assistance throughout the tour and will assist.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
N/A
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Priority Boarding
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Ramps
Ramps have the following amenities are in place
Temporary ramps are in place for the duration of the guests stay
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
1 Low floor, no ramp required. vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
1
Commentary is available in written format
Route Planning
The door is N/A wide
There is N/A mm beside the toilet
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Marine craft are wheelchair accessible
Length (cm) 80cm.
Width (cm) 60cm.
Height (cm) 90cm.
Weight (kg) 30kg.
Access Door 2
Access Ramp
Doorwar Vessel
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Observing or Snorkeling with Australian Sea Lions
The equipment utilised to make the activities available are:
Buoyancy vests, life rings and extra crew members
The following limitations apply to participation, including those activities that are not available to people with a disability:
Participants must have a basic swimming ability to participate as a snorkeler.
Crew with life ring