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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Vehicles have clearly marked emergency exits. Drivers are inducted to follow emergency procedures.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Passengers are advised to keep isles free from bags etc.
The business identifies guests who need additional assistance should an emergency occur by:
Meeting and greeting customers, offering assistance where required.
The procedure for assisting guests who need assisted rescue is:
Emergency management procedures in place, call emergency services, provide first aide, alert company owners.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Charters are discussed and planned with the customer at length to ensure minimum wait times.
In addition, the following further information can assist guests
The person making the booking has knowledge of the group of passengers and ensures all are catered for.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Passengers are collected offsite.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
The width of the smallest pathway is:
It depends where the passengers are going.
It depends where the passengers are going.
It depends where the passengers are going.
In addition, the following further information can assist guests
No information can be provided on these points as each charter is different.
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
Each bus has step, all specifications are different for each different type of vehicle.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
2 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
The door is Toilets on the two coaches that have them are not wheelchair accessible. wide
There is Each vehicle is different. mm beside the toilet
There is Minimal mm of clear space in front of the toilet
Additional Information from the business
In addition, the following further information can assist guests:
Coaches are not wheelchair accessible.
Lunch stop venues are accessible
Guides
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Each charter is designed by the customer, we do not run set tours.