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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- Displays, exhibits, commentary and live performances
- External Paths
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
We are operating a tour. No evacuation is required.
Communications
An accessibility guide is available on the website
https://margaretriverdiscovery.com.au/faqs
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Guests can book a service animal as Private Discovery Tour.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Flexible Scheduling: We offer flexible tour start times where possible, and provide early access to essential information so guests can plan their day to reduce physical and cognitive fatigue.Priority Support: If a guest notifies us of a fatigue-related condition, we prioritise their needs and adjust the pace of the experience.Small Group Sizes: With a maximum of six guests, our tours inherently allow for more personalised attention and flexibility on the day.Clear Communication: We maintain regular communication leading up to the tour, offering proactive updates and the option to adjust participation as needed to accommodate changing energy levels.These adjustments ensure a more inclusive, comfortable, and respectful experience for all guests, particularly those managing fatigue-related conditions.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
500mm
There 3 successive steps or less on any path or at any doorway
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
No
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
White Elephant Beach Cafe and Fraser Gallop Estate
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
To ensure the safety of all guests, especially those with allergies or dietary restrictions, we follow strict procedures to avoid cross-contamination of food products:Supplier Standards: We work exclusively with reputable local suppliers who adhere to high food safety and allergen handling standards. Products are sourced with clear labelling of ingredients and allergens.Separate Storage: All food items are stored in sealed, clearly labelled containers. Allergen-free products are stored separately to avoid accidental exposure.Dedicated Preparation Areas: When preparing food (e.g., picnic platters or tastings), we use clean, sanitised surfaces and utensils, with separate cutting boards and serving tools for allergen-sensitive items.Hygiene Protocols: Hands are thoroughly washed and sanitised before and after food handling. Disposable gloves are used during food prep and changed between handling different items.Advance Guest Communication: We ask guests to inform us of any dietary needs or allergies in advance. This allows us to plan accordingly and prepare safe, separate alternatives if required.Serving Protocols: All shared platters are served in a way that avoids utensil-sharing between guests, reducing the risk of transfer. Allergen-safe options are plated and served individually to those who need them.By maintaining a cautious and methodical approach, we reduce the risk of cross-contamination and ensure a safe, enjoyable experience for all guests.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Yes. Margaret River Discovery Co is committed to providing a welcoming and inclusive experience for all guests, including those with disabilities. While the nature-based and small group structure of the tour presents some physical limitations, we take every possible step to accommodate guests’ individual needs and create a meaningful, accessible experience wherever feasible.
We work closely with guests prior to their booking to understand individual access needs and tailor the day accordingly. Available activities for guests with limited mobility or other disabilities may include:Scenic 4WD tour: A comfortable and immersive experience in our air-conditioned Land Rover Discovery, providing access to remote wilderness areas with minimal walking required.Wine tasting experience: A hosted seated experience at a premium local winery, with easy access, comfortable seating, and the option for personalised tastings.Short walks: For guests with some mobility, short, flat walks to key lookouts and cultural sites can be incorporated, with frequent rest stops and support as needed.Nature interpretation: Guests who are unable to leave the vehicle or prefer a seated experience can still enjoy rich storytelling, environmental education, and cultural interpretation delivered in accessible language and formats.
The equipment utilised to make the activities available are:
While our tours are conducted in a rugged natural environment, we make practical adjustments where possible to improve accessibility:Modified tour vehicle: The Land Rover Discovery features wide doors, step assistance, and supportive seating. Communication tools: Visual guides and photo prompts are used during interpretation to assist guests with sensory processing needs.Flexible itinerary: We can adjust pacing, timing, and activity types in real time to accommodate energy levels, sensory sensitivity, or fatigue-related conditions.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Due to the physical terrain and small group format, some activities may not be suitable for all guests:Canoeing: This activity requires a moderate level of mobility and stability and may not be suitable for guests with significant mobility impairments or balance issues.Hiking component: Some sections include uneven surfaces, inclines, and loose gravel, which can pose challenges for those using walking aids, or with limited lower limb strength.Vehicle transfers: While our vehicle accommodates most guests, it is not a wheelchair-accessible van. Guests must be able to transfer into a seat with or without assistance.We are transparent about these limitations during the booking process and work with guests to either adapt the experience or recommend alternative operators with full accessibility infrastructure if needed.