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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
There is no owners objects on the exit and house keeping frequently monitor the access.
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
When booking the guests are required to notify customer services.
The procedure for assisting guests who need assisted rescue is:
Contact triple zero and request the State Emergency Services
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We do not charge extra fees for a service animal. We do not ask for documentation or certification. We ensure that serivce animal hava a safe comfortable place to rest.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Before all guests’ arrival, we adjust the ambient features to the needs of the guests, ensuring that all guests arrive feeling welcomed.
We check that all access codes are functional.
In addition, the following further information can assist guests
To request any additional support, prior to arrival, please contact: Swainson’s office on (08) 7070 2551 between the hours of 9am – 10 pm.
Cognitive Impairment Support
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
The accessible entrance is clearly signed from the parking bay
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Room Amenities
Lower hanging rails are in wardrobes
Televisions are equipped with closed captioning capability
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
In addition, the following further information can assist guests
To request any additional support, prior to arrival, please contact: Swainson’s office on (08) 7070 2551 between the hours of 9am – 10 pm.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
The width beside the toilet is 500.
There is 500 mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a portable shower head on flexible hose
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests
To request any additional support, prior to arrival, please contact: Swainson’s office on (08) 7070 2551 between the hours of 9am – 10 pm.