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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Public Toilets/Adult change facilities
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Adventure
Business Overview
The business has the following products/services available
Adventure
Our business caters for the following disability types:
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Communications
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides the following services for services animals:
Any group course or on trail session will not be suitable for individuals requiring service animal support due to risk of injury to animal from moving bike. We are able to do park sessions but animals will need to remain in a designated spot while client rides away form them returning in-between drills.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We do not have queues or long wait times. Courses start at a set time and a coach arrives 15mins beforehand to support but attendees can arrive just before as long as they are ready for the course by the allotted start time. All tickets are purchased before the day, we do not allow on the day bookings.
In addition, the following further information can assist guests
All courses, one on one sessions and rides are to be pre-booked prior to the course date.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
I am reading this as a trail to be counted as a pathway - our smallest trail is around 40cm
There are no steps in the carparks we operate from
There are no steps in the carparks we operate from
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We operate at local parks and within national parks. There are drop toilets located at most venues and at most locations facilities provide an accessible toilet. Some national ark trail hubs do not have a toilet on location.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
We are able to offer tailored one-on-one mountain biking sessions for individuals with certain disabilities. This includes riders with hearing impairments, some physical conditions that do not limit limb use and some cognitive disabilities, provided that a carer or support worker is present. Our focus is on creating a safe, supportive and positive riding experience for each participant.
The equipment utilised to make the activities available are:
At this time, we are unable to provide additional or specialised equipment due to insurance requirements. If a participant requires adaptive or specialised gear, they will need to supply their own equipment that is suitable and safe for the activity.
The following limitations apply to participation, including those activities that are not available to people with a disability:
For safety and risk-management reasons, riders with disabilities may not be able to participate in group courses and we are not equipped to provide services for adaptive riders or modified adaptive bikes. Depending on the rider’s individual needs and abilities, access to certain terrain, including singletrack, may not be suitable. Our team will always work with participants and their support people to determine what is safe and appropriate.
In addition, the following further information can assist guests
We are always happy to tailor mountain biking sessions to individual needs; however, due to the complexity and varied demands of MTB, all adaptations and participation options must be assessed on a case-by-case basis to ensure safety and a positive experience for every rider.