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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
The business identifies guests who need additional assistance should an emergency occur by:
Guests requiring additional assistance are marked on the tour manifest and the guides provided with information.
The procedure for assisting guests who need assisted rescue is:
All tours are conducted with a minimum of two guides. In the event of an emergency and passengers requiring additional assistance one guide would stay with the person needing assistance and depending on the situation manage it accordingly, for example if an air lift was required HeliSpirit would be alerted.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
Not applicable.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Varying mobility needs can be catered for and the pace of walks is kept to a moderate ability with multiple guides to assist with different paces. The staff at Bungle Bungle Savannah Lodge are on call to collect tired passengers.
In addition, the following further information can assist guests
The uneven ground and difficulty of some walking tracks in Purnululu prevent us from accommodating wheelchairs, we welcome those with limited mobility however.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
Very narrow gaps along the designated walking paths in Purnululu National Park.
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
In addition, the following further information can assist guests
There are areas within the National Park that have rough, natural stairs, as well as ladders for climbing. These can be challenging for guests with reduced mobility.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
There are accessible toilet facilities at the main carparks within Purnululu National Park.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
None
Commentary is available in written format
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
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