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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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ATTRACTIONS
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Attractions
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Attraction
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Communications
An accessibility guide is available on the website
https://www.pitenpin.com.au/accessability-1
Our website meets WCAG 2.0 accessibility standards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
At PI Tenpin Bowling & Entertainment Centre, we are committed to providing an inclusive and accessible experience for all visitors, including those who experience fatigue due to disability. To minimise the impact of long wait times, we have implemented the following accommodations: Priority Support & Flexible Options:Alternative Seating Areas: Comfortable seating is available throughout the venue for rest breaks while waiting or participating.Queue Bypass Options: Where appropriate, guests with fatigue-related conditions (and their companions) may be offered priority access to reduce standing or waiting times.Companion Card Recognition: Carers entering the venue with a Companion Card are offered free entry when assisting a guest with a disability, allowing flexible and supported access. Advance Planning Support:Pre-arrival Coordination: Guests are welcome to contact us in advance to discuss specific needs so we can tailor their visit accordingly (e.g. quieter times, reduced mobility or stamina considerations).Booking Flexibility for Groups: For schools or organisations with individuals who may experience fatigue, we offer flexible scheduling to help reduce downtime between activities.Staff Awareness & Training:Our team is trained to recognise fatigue-related needs and respond with empathy and practical adjustments where possible.We prioritise clear communication and offer help proactively when signs of fatigue are observed.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
no steps anywhere
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a 'Changing Place' within Not specified of our business
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Procedures to Avoid Cross-Contamination of Food Products at PI Tenpin Bowling & Entertainment CentreAt PI Tenpin Bowling & Entertainment Centre, we take food safety seriously and have strict procedures in place to prevent cross-contamination of food products in our kitchen and food service areas. Our team follows these practices to ensure all guests can dine with confidence:Separate Preparation Areas: Where possible, foods are prepared in designated areas to keep raw and cooked items apart, and to reduce contact between allergen-containing and allergen-free foods.Dedicated Equipment: We use colour-coded chopping boards and utensils to help prevent cross-contact between meat, seafood, dairy, gluten-containing, and allergen-free foods.Frequent Cleaning: All preparation surfaces, utensils, and equipment are cleaned and sanitised between uses and after each task to maintain high hygiene standards.Hand Washing: Staff are trained to wash their hands thoroughly before handling food, after handling raw ingredients, and after any potential contamination event.Food Storage: Ingredients are stored in sealed, labelled containers and organised to ensure raw items are kept below ready-to-eat foods to prevent drips or spills.Staff Training: All food handling staff are regularly trained in food safety, including allergy awareness and the importance of preventing cross-contamination.Clear Labelling: Allergen information is clearly labelled on menus and packaging, and our team is available to answer questions or accommodate specific dietary needs upon request.
There is a sample menu available online
Sample menu is available here -
https://www.pitenpin.com.au/licensed-cafe
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