ATIC Accessibility

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Overview

General

Tour/Transport

Attractions

Common Areas

Food & Drink

Adventure

Business Overview

The business has the following products/services available

Tour/Transport

Attraction

Food and Drink

Adventure

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

Emergency and evacuation procedures are explained on arrival

Exit signs are clear and easy to see

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

The evacuation point is clearly marked by a sign with raised letters or braille

The business identifies guests who need additional assistance should an emergency occur by:
Island Life Adventures identifies guests who may require additional assistance in the event of an emergency through a combination of pre-booking and on-boarding procedures. During the booking process, guests are asked to disclose any mobility limitations, medical conditions, or accessibility requirements. Our staff then review this information and flag any potential support needs. Prior to boarding, guides conduct a safety briefing and confirm individual requirements, ensuring that guests with mobility or medical concerns are allocated appropriate seating and assisted during embarkation, disembarkation, and any emergency procedures. Staff are trained in evacuation protocols and first aid to ensure all guests are supported safely.

The procedure for assisting guests who need assisted rescue is:
Pre-Trip Identification: Guests who identify they may require assistance are identified during the booking process or on arrival. Information about mobility limitations, medical conditions, or special needs is documented if provided at the time of booking and is also noted in the terms and conditions. Risk Assessment & Planning: The team reviews potential risks for each guest and trained crew members provide support throughout the tour. During the Tour: Guides ensure guests are seated in safe, accessible locations on the vessel and briefed on emergency procedures in a clear and calm manner. Emergency Response: If an emergency occurs, the designated guide follows rescue protocols: Maintain communication and reassurance with the guest. Provide physical assistance to move the guest to a safe area if required. Use onboard safety equipment, such as life jackets. Coordinate with other staff to ensure a safe and orderly evacuation or transfer to rescue personnel if required. Post-Incident Review: After the tour, staff complete an incident report and review procedures to identify improvements and ensure ongoing safety for all guests.

Communications

An accessibility guide is available on the website

https://islandlifeadventures.com.au/accessibility

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Website, phone and email bookings are available

There is easy to read signage and information (e.g. menus and emergency information)

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides the following services for services animals:
It states Businesses can efuse entry if the assistance animal is suspected of an infection disease and refusal is necessary to protect public health or the health of other animals. However access may be granted by DBCA for Service Dog entry

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

Information and maps are available in written form

A familiarisation tour

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Plenty of seating at bar and cafe area and no long queues due to limited capacity per boat tour

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

In addition, the following further information can assist guests

Denham Commercial Jetty (starting point of day tour) has parking available however no wheelchair ramps to vessels

Internal Spaces

Tableware/glassware contrast with the table surface or table cloth

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

In addition, the following further information can assist guests

Imagery plays on the TV in the lodge, but no words accompany this, only music

External Paths

External paths of travel

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

No steps

Any paths having steps are clearly identified as non-wheelchair accessible

In addition, the following further information can assist guests

Island paths are soft sand and there not wheelchair accessible at present

Tour/Transport Services

The tour/transport services have the following facilities/amenities in place

Buses/Coaches

0 vehicles have wheelchair lifts or ramps

0 vehicles have low floors with ramped entry

The maximum wheelchair capacity available in the fleet is:
0

Route Planning

Additional Information from the business

In addition, the following further information can assist guests:
A toilet is provided on board the vessel but requires individual to be able to descend several steps

Lunch stop venues are accessible

Sightseeing and photo opportunity stops are step free

Guides

Use of clear/simple English

Correct pronunciation for lip readers

Marine

Attractions Basics

A park map is available here:

https://islandlifeadventures.com.au/

Inscription Cafe

Inscription Bar & Cafe

ILA (2)

Dining Spaces

The dining spaces have the following facilities/amenities in place

The doorway is at least 850mm wide

There are areas of full lighting

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Vegetarian

Vegan

There are procedures in place to avoid cross-contamination of food products

To prevent cross-contamination of food products, Dirk Hartog Island Eco Lodge and Island Life Adventures follow safe food handling practices aligned with Australian food safety standards.Our procedures include:Strict separation of raw and ready-to-eat foods during storage, preparation and service.Colour-coded chopping boards and utensils to prevent cross-use between raw meats, seafood, produce and cooked foods.Dedicated refrigeration storage, with raw products stored on lower shelves and sealed to prevent leakage or contact with other items.Thorough cleaning and sanitising of all preparation surfaces, equipment and utensils between tasks using approved food-grade sanitisers.Hand hygiene protocols, with staff required to wash hands between handling different food types and after any potential contamination risk.Clear labelling and allergen awareness, with staff trained to prevent cross-contact for guests with dietary requirements or allergies.Regular staff training and supervision to ensure food safety procedures are consistently followed.These practices help ensure safe food preparation and minimise the risk of cross-contamination for all guests.

Gins at Inscription Bar

Inscription Bar & Cafe (1)

In addition, the following further information can assist guests

Dare to discover Dirk Hartog Island, an oasis of natural beauty in the vast expanse of Western Australia. Experience a thrilling marine transfer from Denham to Dirk Hartog Island that offers the chance to sight some remarkable creatures – dolphins, manta rays and even whales! Enjoy unexpected luxury amidst nature with a decadent morning tea at ‘The Inscription’, Australia’s most remote bar & cafe. Embark on a journey through history as you learn about the ‘Return to 1616 Nature Conservation’ programme; and witness endangered species being reintroduced into their native habitat where they now roam wild and free.Your Day at Dirk includes a 4WD adventure visiting the majestic blow holes and Surf Point marine sanctuary in search of sharks, turtles, whales, dugongs and dolphins. Discover the rugged beauty of the eco-island’s landscape and learn about it’s World Heritage status.Uncover the finest delicacies of Shark Bay with an ocean to plate lunch, followed by a guided tour of our historical shearing shed to discover the islands pastoral history that operated for over 100 years producing hundreds of bales of wool each year.Soak up the sun on pristine beaches or explore further out to sea via kayak or SUP. To complete this unforgettable experience, enjoy afternoon tea (or cocktails!) featuring our own Inscription Gin before boarding back home feeling refreshed.

Adventure activities

The adventure activities have the following facilities/amenities in place

Our adventure activities cater for people with a disability

Additional Information from the business

The following activities are available to people with a disability:
Due to the remote and natural environment of Dirk Hartog Island, accessibility for guests with mobility limitations is restricted. Access to the island is via vessel, with beach landings on soft and uneven sand. There are no fixed jetties, ramps or transfer infrastructure available, and the terrain is not suitable for wheelchairs, walking frames or guests who are unable to walk short distances independently across sand and natural surfaces.That said, we are committed to accommodating guests of all abilities wherever it is safe and practical to do so. We assess individual requirements prior to travel and work closely with guests and their carers to determine suitability and identify any reasonable adjustments that can be made.

The equipment utilised to make the activities available are:
Where appropriate, assistance may include:Additional staff support during boarding and disembarkation (person-assisted transfers)Allocation to suitable vehicles and seating during 4WD touringFlexible participation options, including modified or reduced-activity experiencesClear pre-visit information so guests can make informed decisions about participation

The following limitations apply to participation, including those activities that are not available to people with a disability:
All activities take place in a remote, nature-based setting and guests must have a level of mobility appropriate for beach landings and uneven ground. For safety reasons, mechanical lifting equipment, ramps, or mobility aids such as wheelchairs and walking frames cannot be accommodated.Our full Accessibility Plan is available here:https://islandlifeadventures.com.au/accessibility

In addition, the following further information can assist guests

We encourage guests with accessibility requirements to contact us prior to booking so we can discuss their needs and ensure the best possible experience.