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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Event
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
No obstacles around the exit access.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
The guests who stay in the accessible rooms, the people who are on wheelchairs or crutches, who is accompanied by a career.
The procedure for assisting guests who need assisted rescue is:
We welcome guests regardless of accessibility issues, as: 1. ramp access, 2. lifts, 3. guide dogs allowed and 4. carers.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
NA
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We will priotise the cleaning for the accessible guest if possible.
If not and they require a separate space for waiting, we will direct them to a function room or restaurant as our restaurant doesn't open during the check in hours.
In addition, the following further information can assist guests
As we are a limited-service hotel, we are not able to look after the guests all the time. We will ensure that they are here with their career.
Cognitive Impairment Support
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Our GSA will give information to the guests about the closest train stations and closest bus stops.
In addition, the following further information can assist guests
NA
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
NA
Lifts
The lifts have the following amenities in place
In addition, the following further information can assist guests
NA
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
NA
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
In addition, the following further information can assist guests
NA
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
In addition, the following further information can assist guests
NA
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Where steps are present are there three steps or less
In addition, the following further information can assist guests
NA
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
NA
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
NA
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
Room Amenities
Lower hanging rails are in wardrobes
Televisions are equipped with closed captioning capability
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
NA
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
In addition, the following further information can assist guests
NA
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low sodium
Nut free
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
HACCP certified, labels, food storage, and halal certified.
There is a sample menu available online
Sample menu is available here -
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In addition, the following further information can assist guests
We don't have any all glass doors and full height windows at the restaurant.
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
Accessible toilets are available at the venue
Wheelchair designated seating is provided
We cater for varying group sizes
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
There is an event map available
The event map shows accessible facilities
The event map shows accessible public transport points
A step free route is shown
Quiet rooms, marquees or spaces are available
In addition, the following further information can assist guests
The hotel has 3-4 function rooms available, which are located on the ground floor. The event map will be available upon request. We can provide food and water to guide and service animals if we are informed in advance.