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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
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Overview
General
Tour/Transport
Accommodation
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Passengers are required to be seated during travel and luggage is kept in a separate compartment.
The business identifies guests who need additional assistance should an emergency occur by:
Guides are forewarned prior to tour commencing about any guest with special needs who may require additional assistance.
The procedure for assisting guests who need assisted rescue is:
Depends on the situation, but if need be call emergency services.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
NA
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
NA
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
At McLeod Tours, we understand that some guests may experience fatigue whilst on tour and may require additional flexibility during their travels. While our tours do not involve queueing or long wait times, we are attentive to the individual needs of all our guests.
Where appropriate, we offer the option for guests to remain comfortably on board the vehicle if they prefer to rest instead of participating in a particular stop or activity. Our guides are experienced in monitoring guest well-being throughout the tour and are happy to adjust pacing or provide additional breaks when needed. We aim to ensure that all guests feel supported and included while enjoying their experience with us at their own pace.
In addition, the following further information can assist guests
1. Opportunity to Rest on Board the Vehicle Guests who may experience fatigue are always welcome to remain on board our air-conditioned, comfortable touring vehicle at any stop. The vehicle is supervised and secure, and guests may use this time to rest or recharge.2. Flexible Participation Our tours are designed to be inclusive and flexible. Participation in any activity is entirely optional. If a guest feels tired or overwhelmed, they may skip certain stops without missing out on the broader experience.3. Regular Breaks Built into the Itinerary We include regular breaks for morning tea, lunch, and sightseeing stops that often provide seating, shade, and amenities. Guests are welcome to use this time to rest, stretch, or simply enjoy the scenery without needing to move far from the vehicle.4. Guide Support and Check-Ins Our guides are trained to observe guest comfort levels and will check in periodically. If a guest requires a slower pace or additional rest time, we do our best to accommodate without impacting the experience for others.5. Communication Encouraged We welcome open communication from guests before or during the tour. Letting us know about fatigue-related needs in advance helps us plan appropriately and provide the best possible experience.6. Optional Use of Mobility Aids While our tours include moderate walking at some locations, we support the use of walking sticks or foldable stools. Let us know in advance, and we’ll help with storage and access.7. Custom Private Tours Available For guests requiring a highly tailored pace, we offer private tours that can be fully customised, including extended rest breaks, shorter days, or minimised walking.
Car Park and Access amenities
The business has the following Car Park and Access amenities
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Displays, Exhibits, Commentary and Live Performances As a touring company, McLeod Tours does not operate from a fixed venue and does not host static displays, exhibitions, or live performances. However, our tours do include guided commentary delivered by our tour guides throughout the experience, as well as visits to local attractions that may offer their own displays or presentations (e.g. wineries, galleries, or historical sites).Seating Availability Where commentary is provided by McLeod Tours (onboard the vehicle or at certain outdoor stops), seating is always available. Our touring vehicles are equipped with comfortable seats for all passengers.Wheelchair Accessible Seating Currently, our vehicles do not have wheelchair lift access. However, guests with limited mobility who are able to transfer into a seat are welcome to store a collapsible wheelchair or walking aid in the luggage area. We are always happy to discuss specific needs and make reasonable adjustments where possible.Onboard Audio and Commentary All McLeod Tours vehicles are equipped with a PA microphone system to ensure clear, audible commentary while travelling. This helps all guests enjoy the storytelling and insights provided by our guides throughout the journey.Written Transcripts or Audio Descriptions We do not currently provide written transcripts of our live guide commentary. However, we are happy to offer a written outline of the itinerary and highlights in advance, upon request.Hearing Loops Hearing loops are not currently installed in our vehicles or at commentary sites used during our tours.Additional Information for Guests Our guides are experienced in delivering clear and engaging spoken commentary and are happy to adjust their communication style for guests with hearing or cognitive impairments. If notified in advance, we can provide additional support such as printed tour summaries or ensure guests are seated closer to the guide for better audio clarity.
External Paths
External paths of travel
The width of the smallest pathway is:
McLeod Tours do not maintain pathways.
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Toilet Facilities & Rout Planning
While McLeod Tours vehicles' are not equipped with on-board toilets, we carefully plan our itineraries to include regular comfort stops at venues with clean and accessible restroom facilities. These stops are spaced at reasonable intervals to ensure gas comfort.
We are also happy to adjust timing or make additional stops where possible to accommodate individual needs. Just let us know in advance or speak to your guide on the day your comfort is our priority throughout the tour.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Volkswagen Crafter
Iveco Daily
Volkswagen Crafter 1
Toyota Coaster with step
Toyota Coaster Deluxe
In addition, the following further information can assist guests
At McLeod Tours, we aim to make your experience as comfortable and inclusive as possible. Wall vehicles are not wheelchair accessible, we welcome guest using walking frames or sticks.We work closely with accommodation partners to provide ground floor rooms and accessible bathrooms where needed.We're happy to adjust pacing, skip stops, or customise private tour to suit mobility, sensory, or cognitive needs.Most of the venues we visit are accessible, and would gladly help confirm details ahead of time.Let us know your needs before the tour - we're here to help.